LAURA ANDREA VELAZQUEZ HINOJOSA
Salem
Summary
I am a highly reliable and adaptable professional with extensive experience in training, and supervision. Strong skills in multitasking, problem-solving, and maintaining safety and compliance standards. Eager to leverage these abilities to support and enhance the team as a Correctional Officer. I am seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. I am a motivated team player experienced in providing exceptional customer service. I have proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Committed to providing the highest quality service and creating a positive customer experience. I am looking to join Coffee Creek Correctional Facility to gain real-world experience. I am dependable and reliable, ready to learn and grow. I am Self-motivated and disciplined.
Overview
11
11
years of professional experience
Work History
General Warehouse Associate/ Coach
HOME DEPOT RAPID DEPLOYMENT CENTER
06.2022 - Current
- Reported any damages or discrepancies to supervisors immediately upon discovery.
- Assisted in training new hires on proper use of warehouse equipment and processes.
- Developed effective working relationships with other departments within the organization by providing timely responses when needed.
- Routed products by scanning packages, reading labels and charts, verifying numbers.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
Shift Manager
MCDONALD'S
05.2014 - Current
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Maintained a safe work environment by enforcing company policies and procedures.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
- Conducted daily walkthroughs of the store, identifying potential risks or hazards
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Utilized creative approaches when faced with challenging situations or difficult conversations
- Developed strategies for improving communication between teams in order to facilitate collaboration
General Warehouse Associate/Learning Ambassador
PDX7 AMAZON FULFILLMENT CENTER
08.2019 - 06.2022
- Utilized RF scanners to track goods through various stages of the supply chain process.
- Utilized computer to record data regarding received and counted stock items.
- Packed orders in accordance with customer specifications.
- Corresponded with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
- Operated powered industrial equipment such as reach truck or order picker in a safe manner while following all safety regulations.
Education
Associate in Applied Science (A.A.S.) - LERE- Law Enforcement
Chemeketa Community College
Brooks, Oregon06.2022
High School Diploma -
McKay High School
Salem09.2013
Skills
- Self-motivated
- Complex Problem-solving
- Verbal communication
- Written communication
- Multitasking
- Adaptability
- Microsoft Word
- Microsoft Excel
- Team building
- Leadership
- Customer relationship management
- Conflict resolution techniques
- Employee training
- Customer service
Languages
Spanish
English
Timeline
General Warehouse Associate/ Coach
HOME DEPOT RAPID DEPLOYMENT CENTER
06.2022 - Current
General Warehouse Associate/Learning Ambassador
PDX7 AMAZON FULFILLMENT CENTER
08.2019 - 06.2022
Shift Manager
MCDONALD'S
05.2014 - Current
High School Diploma -
McKay High School
Associate in Applied Science (A.A.S.) - LERE- Law Enforcement
Chemeketa Community College
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