Laura Antil
Insurance Professional
Fort Wayne,IN
Summary
Accomplished business insurance professional with nearly three decades of experience in sales, service, consulting, and management. Trusted advisor to individuals and corporations on asset appreciation, loss prevention, insurance selection, risk shifting, risk management, and contract review. Proven negotiator with a track record of driving sales and ensuring client retention. Resourceful account manager skilled in client oversight, issue resolution, and relationship-building. Professional trainer with strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Divisional Trainer
The Horton Group a Business of Marsh McLennan
09.2022 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel, and promoted personnel to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Account Manager
The Horton Group a Business of Marsh McLennan
08.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed customized account plans for clients to help them achieve their business goals.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Client Executive & Manager
Lupke Rice Insurance
09.2001 - 08.2021
- Enhanced client relationships by identifying their needs and providing tailored solutions.
- Delivered consistent, high-quality service to ensure client satisfaction and retention.
- Built long-lasting partnerships through effective networking and relationship management skills.
- Established a reputation for exceptional problem-solving abilities by resolving complex issues that resulted in enhanced customer loyalty.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services while maintaining high levels of satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Creation, development, and implementation of agency operating procedures to increase job performance and a clear understanding of current procedures.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Personal Lines Insurance Agent
Hylant Group
01.1996 - 01.2001
- Increased sales by analyzing client needs to provide appropriate recommendations for available products.
- Maintained customer satisfaction.
Education
IPFW
Fort Wayne, United StatesLife And Accident & Health -
Insurance License
02-2021
Property And Casualty -
Insurance License
02-1996
Skills
Risk analysis
Claims management
Risk management solutions
Underwriting expertise
Teamwork and collaboration
Financial analysis and reporting
Client relationship management
Effective communication
Public speaking
Planning and coordination
Online instruction
Group and individual instruction
Accomplishments
Greater Fort Wayne Business Weekly Forty under 40 winner, 2014
Certification
Certified Insurance Counselor (CIC)
Timeline
Divisional Trainer
The Horton Group a Business of Marsh McLennan
09.2022 - Current
Account Manager
The Horton Group a Business of Marsh McLennan
08.2021 - Current
Certified Insurance Counselor (CIC)
08-2005
Client Executive & Manager
Lupke Rice Insurance
09.2001 - 08.2021
Personal Lines Insurance Agent
Hylant Group
01.1996 - 01.2001
IPFW
Life And Accident & Health -
Insurance License
Property And Casualty -
Insurance License
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