Laura A Palma Mera
Management
charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant Manager
FS Food Group-Yafo Kitchen Ballantyne
04.2018 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Costumer Service Representative
Home Team Pest Defense
05.2020 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Management/Assembler
Chopt Salad Company
06.2014 - 05.2018
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
Education
High school diploma -
South Mecklenburg High School
01-2014
Skills
Operations management
Sales growth
Money handling
Schedule oversight
Employee performance evaluations
Team leadership
Problem-solving
Recruiting and interviewing
Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Costumer Service Representative
Home Team Pest Defense
05.2020 - 10.2021
Assistant Manager
FS Food Group-Yafo Kitchen Ballantyne
04.2018 - Current
Management/Assembler
Chopt Salad Company
06.2014 - 05.2018
High school diploma -
South Mecklenburg High School