Laura Archuleta
North Las Vegas,NV
Summary
Highly skilled receptionists with 15 plus years of experience who thrives in face paced and challenging environments. Skilled at answering a high volume of incoming calls while handling in person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Dedicated, energetic, organized, professional and focused. Excels at prioritizing.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Notary Public
Royal Seal Notary
08.2023 - Current
- With a notary license and entrepreneurial skills, I offer legal and business services to clients who need assistance with official acts, documents, and transactions
- I have been self-employed since August 2023, working independently and creatively to meet the diverse needs and objectives of my clients
- I have developed a range of competencies in business planning, marketing, accounting, and customer service, as well as a network of professional contacts and referrals
- I have also performed various notarial duties, such as witnessing signatures, administering oaths, and certifying documents, with efficiency and integrity
- My goal is to help my clients achieve their legal and business goals with quality and satisfaction
Patient Scheduler
Health Xpress Medical Center
06.2024 - 03.2025
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Verified insurance coverage and obtained pre-authorizations.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
Intake Specialist
Compassionate Hearts Services , LLC
01.2024 - 05.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Coordinated with local government to provide resources to clients.
Receptionist
Mustard Seed Counseling Services
05.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
FOC/Staffing Consultant/Account Manager
Express Employment Professionals
04.2021 - 04.2022
- Conducted thorough candidate screenings and interviews to assess skills, experience, and cultural fit for client organizations.
- Collaborated with team members to share best practices and improve overall performance within the organization.
- Maintained comprehensive records of all interactions with clients, candidates, and internal stakeholders within company CRM system for future reference or analysis purposes.
- Consistently met or exceeded assigned targets related to the number of successful placements made each quarteryear.
- Communicated with candidates on assignment via telephone and email.
- Collaborated with human resources professionals to determine target candidates.
- Provided exceptional customer service to both clients and candidates throughout the entire hiring process.
- Expanded network of potential candidates through consistent outreach efforts at career fairs, industry conferences, and online platforms such as LinkedIn.
- Continuously sought opportunities for professional growth, attending industry conferences and workshops to stay informed on best practices in staffing consultancy.
- Verified documents, submitted paperwork and managed onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Developed and facilitated new-hire orientations.
- Assisted with personnel records management to support recordkeeping accuracy.
- Advocated for staff members, helping to identify and resolve conflicts.
Owner/Manager
ShortCut Ranch
04.2007 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Receptionist
Russell & Lazarus APC
01.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Executive Assistant
Absolute Partners
08.2013 - 09.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Sales Representative
ADT Security Services
09.2014 - 09.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
Receptionist
Family Law Firm Group
04.2010 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Education
HSD -
David Starr Jordan High School
Long Beach, CA06.2007
Skills
- Management
- Receptionist
- QuickBooks
- Medical office experience
- Microst
- Leadership
- Filing
- Analysis skills
- Accounting
- Accounts receivable
- Phone etiquette
- ICD-10
- Equine Experience
- English
- Word Processing
- Time management
- Communication skills
- Excel
- Microsoft Office
- Insurance Verification
- Front desk
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Certified Notary Public, 08/01/24, 08/31/27
Languages
English
Full Professional
Timeline
Patient Scheduler
Health Xpress Medical Center
06.2024 - 03.2025
Intake Specialist
Compassionate Hearts Services , LLC
01.2024 - 05.2024
Notary Public
Royal Seal Notary
08.2023 - Current
Receptionist
Mustard Seed Counseling Services
05.2023 - 01.2024
FOC/Staffing Consultant/Account Manager
Express Employment Professionals
04.2021 - 04.2022
Receptionist
Russell & Lazarus APC
01.2018 - 09.2018
Sales Representative
ADT Security Services
09.2014 - 09.2015
Executive Assistant
Absolute Partners
08.2013 - 09.2016
Receptionist
Family Law Firm Group
04.2010 - 02.2013
Owner/Manager
ShortCut Ranch
04.2007 - 12.2019
HSD -
David Starr Jordan High School
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