Laura Argueta
Hockley,TX
Summary
Dynamic professional with a proven track record at Action Behavior Centers, excelling in customer service and document management. Recognized for fostering teamwork and collaboration while enhancing client satisfaction. Bilingual and detail-oriented, adept at appointment scheduling and event organization, ensuring seamless operations and a positive experience for all patients, teammates and families.
Overview
10
10
years of professional experience
Work History
Clinic Admissions Associate
Action Behavior Centers
Richmond, TX
03.2024 - Current
- Managed day-to-day administrative functions for busy clinics, ensuring efficient document management and tracking of personnel and resources.
- Provided exceptional support for inbound calls from prospective and current clients and families.
- Developed expertise in autism to assist others in understanding services provided for children.
- Coordinated marketing and admissions tasks to support operations manager and clinical leadership initiatives.
- Embodied core values of Learning, Team, Excellence, Caring, and Fun as a cultural role model.
Veterinary Receptionist
Petworks Veterinary Clinic
Houston
10.2021 - 07.2023
- Assist in coordinating and scheduling appointments for veterinarians, ensuring efficient use of their time
- Maintain an organized and well-stocked reception area to ensure efficient and smooth operations of the clinic
- Provide excellent customer service to pet owners, addressing their questions and concerns with empathy and professionalism
- Gather feedback from clients on their experience and communicate any concerns or suggestions to the veterinarians and management for improvement
- Maintain accurate and up-to-date medical records for all patients, including detailed information on diagnoses, treatments, and follow-up care
- Assist with the training and onboarding of new reception staff, ensuring they are knowledgeable about clinic procedures and policies
- Assist in providing initial triage for incoming patients, assessing their condition and urgency for treatment
Community Associate
Regus Coworking Space
Houston
10.2019 - 03.2020
- Assist in organizing and hosting community events to foster networking and collaboration among members and promote the Regus brand
- Manage the maintenance and upkeep of the coworking space, ensuring that it is clean, organized, and presentable at all times
- Develop and maintain positive relationships with members and local businesses to drive retention and attract potential new members
- Coordinate and manage member retention strategies to ensure high member satisfaction and loyalty
- Conduct regular surveys and gather feedback from members to identify opportunities for improvement and ensure high levels of customer satisfaction
- Provide exceptional customer service to all members and guests, ensuring their needs and concerns are addressed in a timely and professional manner
Assistant to Provider Supervisor/Switchboard operator
I Care Home Health
Houston, Tx
09.2015 - 12.2017
- Coordinate and implement training programs for new switchboard operators to ensure smooth operation of the switchboard and efficient communication with healthcare providers
- Maintain a professional and friendly demeanor when answering and directing incoming phone calls
- Assist in the development and implementation of new policies and procedures for the switchboard operation, ensuring compliance with industry regulations and best practices
- Assist provider supervisor with scheduling and coordination of patient appointments to ensure timely and efficient delivery of home healthcare services
- Ensure accurate and timely completion of all documentation related to switchboard operations, including call logs, message records, and incident reports
- Maintain a high level of confidentiality and professionalism when handling sensitive patient information
Education
High School Diploma -
Alief Taylor
Houston, USA06.2014
Skills
- Communication skills
- Problem-solving abilities
- Time management
- Teamwork and collaboration
- Customer service excellence
- Organizational skills
- Attention to detail
- Bilingual proficiency
- Document management
- Appointment scheduling
- Data entry and verification
- Event organization
- Phone and email etiquette
- Interpersonal skills
- Call handling expertise
- Office inventory management
Languages
Spanish
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Clinic Admissions Associate
Action Behavior Centers
03.2024 - Current
Veterinary Receptionist
Petworks Veterinary Clinic
10.2021 - 07.2023
Community Associate
Regus Coworking Space
10.2019 - 03.2020
Assistant to Provider Supervisor/Switchboard operator
I Care Home Health
09.2015 - 12.2017
High School Diploma -
Alief Taylor
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