Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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LAURA ARMSTRONG

Port Saint Lucie

Summary

Dynamic Outage Support Specialist at ALLIED UNIVERSAL, adept at ensuring operational continuity during critical outage cycles. Expert in drug and alcohol testing procedures and meticulous record keeping, I excel in high-pressure environments, fostering interdepartmental collaboration while maintaining 100% data integrity. Passionate about safety and exceptional customer service.

Overview

5
5
years of professional experience

Work History

Outage Support Specialist (Contract/Recurring)

ALLIED UNIVERSAL
Port Saint Lucie
02.2021 - 09.2025
  • Supported six critical outage cycles to maintain operational continuity.
  • Coordinated cross-departmental efforts to streamline documentation and reporting during high-pressure periods.
  • Managed large-scale data entry tasks, maintaining 100% data integrity for audit-ready records.
  • Administered drug and alcohol testing for personnel, strictly following legal and corporate safety protocols.

Bookkeeper / Accounts Coordinator

  • Balanced ledgers and managed vendor accounts, ensuring timely processing of financial transactions to support operational efficiency.
  • Utilized accounting software to track expenses and generate monthly financial reports, aiding in informed decision-making.
  • Maintained sensitive financial documentation, prioritizing confidentiality and organization to safeguard company assets.

Customer Service Representative

  • Acted as the primary point of contact for client inquiries, resolving issues with a high satisfaction rate.
  • Coordinated front-office administrative tasks, ensuring smooth operations through efficient scheduling, filing, and correspondence.
  • Streamlined record-keeping systems, facilitating quicker data retrieval and increasing overall office efficiency.

Education

High School Diploma -

North Miami Beach Senior High School
North Miami Beach, FL

Skills

  • Safety Regulations
  • Drug & Alcohol Testing Procedures
  • Protocol Adherence
  • Document Control
  • Data Analysis
  • Revenue Tracking
  • Invoice Processing
  • Budget Management
  • Account Handling
  • Meticulous Record Keeping
  • Conflict Resolution
  • Professional Customer Service
  • Interpersonal Communication

Core Competencies

Bookkeeping, Accounts Payable/Receivable, Account Handling, High-speed Data Entry, Meticulous Record Keeping, Document Control, Drug & Alcohol Testing Procedures, Safety Regulations, Protocol Adherence, Professional Customer Service, Conflict Resolution, Interpersonal Communication

Timeline

Outage Support Specialist (Contract/Recurring)

ALLIED UNIVERSAL
02.2021 - 09.2025

Bookkeeper / Accounts Coordinator

Customer Service Representative

High School Diploma -

North Miami Beach Senior High School
LAURA ARMSTRONG