Summary
Overview
Work History
Skills
Personal Information
Certification
Accomplishments
Timeline
Generic

Laura Rowlands

Northville,MI

Summary

A quality-driven professional seeking to contribute my skills and experience to a forward-thinking company. With a strong background in automotive steel-fabrication, assembly, Industrial, and launch processes, I excel in leading production teams and driving customer satisfaction in high-demand environments. My goal is to support the company's values, uphold its standards, and consistently exceed its objectives. Current contract at Cummins is winding down; available immediately for an interview.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Product Technical Support

KELLEY ENGINEERING
Cummins-New Hudson, MI
07.2023 - Current
  • Assistant to the Sr. Quality engineer on the Upfit Quality team to improve product quality performance for the product assembled for key OEMs.
  • Lead Quality technical specialist running supplier issues, customer field issues, and internal corrective actions to ground to create and enhance the quality culture and further support the manufacturing zero-defect culture objective.
  • In addition, performing final inspections, cost of quality recovery reports, ISO 9001 Quality and HSE standards audits.
  • Maintained up-to-date records of all customer interactions including contact information, notes, resolution status.
  • Enforcing all applicable standard work, process documentation, policies, and procedures. Raising quality concerns, organizing and preparing Material Review Board meetings weekly on part analysis to minimize cost and exposures.
  • Developed and implemented a quality control plan to ensure customer satisfaction.
  • Identified potential problems and recommended solutions for improving the quality of products offered by the company.
  • Conducted regular meetings with team members to review performance, set objectives, and discuss any issues or concerns.
  • Demonstrate a high level of competency in core work skills to finish project deadlines in a timely manner.
  • Lead daily quality huddles, layered process audits, and assist in mitigating final inspection items while improving KPI production and quality continuous improvement opportunities.
  • Prepared monthly reports summarizing customer feedback data for senior management review.
  • Daily utilization of seven-step problem solving, RMA, MNCs, internal nonconformance investigations, etc.
  • While integral in bridging the gap between CSSNA Quality and the production and engineering teams to address initiatives and ongoing quality-related issues.
  • Supporting continuous improvement activities to improve quality, safety, process, and employee development.
  • Perform in the identification of ways in which to improve quality, safety, process, material flow, and employee development, and ramp up in production for projected year.

Manufacturing Quality Supervisor

Webasto Roof Systems
Detroit, MI
03.2021 - 07.2023
  • Assist the Quality Manager by providing production expertise to resolve quality issues within the production operation.
  • Supported product launch activities and continuous improvement initiatives in a cross-functional and collaborative environment.
  • Supervised and guided inspectors, technicians, and other staff. Conducted training sessions for employees on work instructions and quality methods. Provided complete management feedback on performance in areas of responsibility, along with employee performance feedback.
  • Investigated any quality issues during launch and production ramp up, performed root cause analysis of non-conforming products, and identified corrective actions.
  • Executed written quality control protocols. Investigated complaints from customers regarding product defects. Fielded customer complaints and rectified service issues.
  • Developed and implemented quality control processes to improve product reliability. Collaborated with engineering teams to develop new testing methods that improved product performance metrics.
  • Provided technical support to other departments during problem solving initiatives. Coordinated closely with cross-functional teams to ensure timely delivery of goods. Assisted in troubleshooting complex problems involving defective materials or equipment.

Quality Supervisor

AJM Packaging
Southgate, MI
03.2018 - 03.2021
  • Supervised a team of Quality Control Inspectors and Technicians.
  • Trained personnel in the use of testing equipment and techniques. Provided guidance to staff on best practices in quality assurance methods.
  • Monitored production processes for efficiency and accuracy.
  • Assisted in developing test plans, protocols, checklists, and acceptance criteria.
  • Managed documentation control systems for tracking changes in design documents.
  • Created reports on quality assurance results and presented them to management teams.
  • Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
  • Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.
  • Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
  • Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.

Quality Product Support

Gibbons
Livonia, MI
04.2018 - 09.2018
  • Collaborated with cross-functional teams including design engineering, manufacturing engineering and operations personnel during product launches.
  • Specified system components or direct product modifications to verify conformance with engineering design or performance specifications.
  • Developed and implemented corrective action plans for suppliers who failed to meet the required quality criteria.
  • Tracked supplier corrective actions over time to ensure compliance with established requirements.
  • Organized regular meetings with key suppliers in order discuss current trends and opportunities for improvement in their products and services.
  • Coordinated with purchasing personnel to ensure that all purchased materials met specifications.
  • Assisted in the selection of new suppliers based on quality, cost and delivery performance criteria.
  • Provided technical support to internal departments regarding supplier selection, qualification and performance evaluation processes.
  • Investigated customer complaints related to supplier products or services.
  • Maintained a database of approved suppliers along with their ratings and audit results for easy reference by other departments.
  • Analyzed non-conforming material data from production processes to determine root cause of failures.
  • Coordinated activities between suppliers and internal departments such as engineering, purchasing, manufacturing.
  • Developed and implemented supplier quality management systems.

Assembly Technician / Product Quality

ATF
Romulus, MI
06.2015 - 03.2018
  • Monitored machine operations to detect malfunctions or out-of-tolerance machining, and adjusted machines as necessary.
  • Inspected printed products for clarity, color accuracy and conformance to provided specifications.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
  • Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.

Skills

  • KPI Tracking
  • Quality improvement strategy
  • SOP Development
  • New Process Development
  • Processing Operations Review
  • Processing Oversight
  • Production Oversight
  • Data-driven decision-making
  • Six Sigma Methodologies
  • Vendor Relationship Management
  • Engineering support
  • Failure Investigation and Analysis
  • Lean manufacturing principles
  • Total Quality Management
  • Problem-Solving
  • MS Office
  • Teamwork and Collaboration
  • Team Management
  • Six Sigma processes

Personal Information

Willing To Relocate: Michigan

Certification

  • Six Sigma - Yellow Belt, Certification

Accomplishments

  • Global recognition for Supplier Quality implementation launch on a new Database system support.

Timeline

Quality Product Technical Support

KELLEY ENGINEERING
07.2023 - Current

Manufacturing Quality Supervisor

Webasto Roof Systems
03.2021 - 07.2023

Quality Product Support

Gibbons
04.2018 - 09.2018

Quality Supervisor

AJM Packaging
03.2018 - 03.2021

Assembly Technician / Product Quality

ATF
06.2015 - 03.2018
  • Six Sigma - Yellow Belt, Certification

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Laura Rowlands