Summary
Overview
Work History
Education
Skills
Timeline
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LAURA ARTEAGA

Norwalk,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Project Manager/Customer Service Manager

JRC Envelopes
Anaheim, CA
09.2022 - Current
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Assisted in administering payroll and maintaining proper documentation of employee personnel.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate company process.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Delegated work to staff, setting priorities and goals.
  • Led meetings with internal team members, consultants and contractors.
  • Updated Machine schedule to ensure each employee prioritized properly

Customer Service Manager

JRC Envelopes
Anaheim, CA
08.2021 - 09.2022
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Monitored phone calls to provide feedback and coaching.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Customer Service Representative

Envelopments Inc
Santa Ana, CA
01.2009 - 03.2020
  • Answered all company inbound calls, chats and emails to facilitate customer service and direct calls properly.
  • Composes email responses to daily customer service emails providing a wide range of information including general ordering questions, protocols, specific design inquires, and specialty customizations
  • Mentored new employees on procedures and policies to maximize team performance.
  • Support other departments in any projects to help maintain a teamwork environment
  • Utilize Adobe Illustrator to check that all files for print orders meet print requirements (adjust files and/or designs as needed).
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisting the accounts payable department in organizing, invoicing, and maintaining purchase records and paperwork
  • Answered customers' questions about products, prices and availability.
  • Inputted, monitored and tracked customer orders to meet lead times and drive on-time delivery.

Accounts Payable Clerk

Centon Electronics
Aliso Viejo, CA
01.2008 - 08.2008
  • Handled high-volume invoice processing with minimal supervision.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Coded invoices and other records to maintain organized and accurate records.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Took advantage of discount opportunities by paying vendors within payment terms.
  • Checked postings and documents for correctness, accuracy and proper coding.

Retail Sales Support Admin

Centon Electronics
Aliso Viejo, CA
01.2007 - 01.2008
  • Maintain reconciliations as well as posting vouchers correctly
  • Processing expendables
  • Monitoring and processing petty cash and disbursements
  • Paying vendors in a timely manner
  • Set up, updated and maintained vendor files.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Education

Santa Ana Middle College High School
06.2003

Skills

  • Proficient in SAP, Microsoft Word, Excel, Outlook, and Adobe Illustrator
  • Delegating Work
  • Problem-Solving
  • Handling Escalations
  • Policy Enforcement
  • Positive and Constructive Feedback
  • Detail Oriented
  • Documentation and Reporting
  • Team Collaboration
  • Customer Relationship Management
  • Project Management

Timeline

Project Manager/Customer Service Manager

JRC Envelopes
09.2022 - Current

Customer Service Manager

JRC Envelopes
08.2021 - 09.2022

Customer Service Representative

Envelopments Inc
01.2009 - 03.2020

Accounts Payable Clerk

Centon Electronics
01.2008 - 08.2008

Retail Sales Support Admin

Centon Electronics
01.2007 - 01.2008

Santa Ana Middle College High School

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LAURA ARTEAGA