Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
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LAURA A. SALONGA

Spring Valley,CA

Summary

Experienced professional with a strong commitment to loyalty and high standards of professionalism. Seeking a company that values these qualities and offers flexibility for working parents. Results-driven Operations Customer Service Manager known for high productivity and efficiency in task completion. Specialize in workflow optimization, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and superior service delivery.

Overview

20
20
years of professional experience

Work History

Operations & Customer Service Manager

Mirai Clinical
Spring Valley, USA
03.2018 - Current
  • Managed a 1,000 sq ft eCommerce warehouse, overseeing order fulfillment processes
  • Picked, packed, and shipped online orders using advanced shipment software
  • Assembled products for distribution and prepared outgoing shipments for Amazon
  • Assisted in optimizing inventory management, including tracking incoming and outgoing stock and conducting inventory counts
  • Verified incoming shipments against purchase orders and invoices
  • Collaborated with project management, supply chain management, and the CEO to streamline processes and enhance order accuracy and delivery timelines
  • Utilized warehouse management systems (WMS) to track inventory levels and update records
  • Operated pallet jacks and standard warehouse equipment
  • Currently serve as Customer Service Manager, handling all customer interactions via email, chat, SMS, telephone, and social media, along with processing credit card chargebacks and all administrative customer service related duties

Seasonal Client Service Professional / Receptionist

H & R Block
El Cajon, USA
02.2018 - 04.2018
  • Greeted clients and matched them with suitable Tax Professionals
  • Scheduled and maintained the appointment calendar for 15 Tax Professionals across two El Cajon offices
  • Promoted current offers to both existing and new clients
  • Ensured office cleanliness and organization
  • Processed credit card payments and managed cash transactions

DMV File Clerk / Customer Service Agent

ARS Auto Registration Service
Lemon Grove, USA
01.2017 - 01.2018
  • Examined and verified title and registration documents for accuracy and legal compliance
  • Facilitated legal ownership transfers for vehicles, motorcycles, vessels, and trailers, including out-of-state transactions
  • Processed annual renewal transactions for various vehicles
  • Responded promptly to customer inquiries via phone
  • Managed administrative tasks including data entry, filing, and communication via email and fax
  • Proficient in the AVRS BPA online program

DMV File Clerk / Customer Service Agent

McKee's Auto Registration
Lemon Grove, USA
01.2015 - 01.2017
  • Conducted thorough verification of title and registration documents
  • Executed ownership transfers for vehicles and related items
  • Handled annual renewals efficiently
  • Responded urgently to customer inquiries
  • Completed administrative duties including data entry and filing
  • Certified with a Vehicle Verifier license by the California Department of Motor Vehicles (2016)

Office Assistant

Inflatable Design Group/IDG
El Cajon, USA
09.2014 - 12.2014
  • Provided administrative support to the President
  • Managed daily accounting tasks using QuickBooks
  • Coordinated domestic and international shipping of company orders
  • Communicated with clients regarding collections through phone and written correspondence
  • Performed various office duties

Group Events Customer Service Representative

Karl Strauss Brewing Company
San Diego, USA
06.2013 - 10.2013
  • Planned special events and meetings for six brewery restaurants
  • Responded promptly to customer inquiries through phone and email
  • Developed cost proposals detailing financial requirements
  • Followed up with customers to ensure satisfaction

Catering Sales Manager & Administrative Assistant

Crowne Plaza Hanalei Hotel
San Diego, USA
05.2006 - 11.2011
  • Booked corporate and association market business through proactive outreach
  • Prepared comprehensive cost estimates and proposals for prospective clients
  • Conducted property tours, highlighting event spaces and accommodations
  • Provided administrative support to the Director of Sales and Corporate Sales Manager, managing contracts and event logistics

Catering Sales Manager

Four Points by Sheraton
Monrovia, USA
03.2005 - 12.2005
  • Focused on booking social events, with an emphasis on weddings
  • Coordinated banquet space and sleeping room reservations
  • Developed relationships with clients to outline budgets and program details
  • Collaborated with culinary and banquet staff to ensure successful event execution

Education

Psychology Studies -

Cypress College
Cypress, California
09.1990

Skills

  • Microsoft Office Suite
  • Google Workspace
  • Delphi/NewMarket International
  • OPERA Hotel Systems
  • QuickBooks (basic level)

References

Professional and personal references available upon request.

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Operations & Customer Service Manager

Mirai Clinical
03.2018 - Current

Seasonal Client Service Professional / Receptionist

H & R Block
02.2018 - 04.2018

DMV File Clerk / Customer Service Agent

ARS Auto Registration Service
01.2017 - 01.2018

DMV File Clerk / Customer Service Agent

McKee's Auto Registration
01.2015 - 01.2017

Office Assistant

Inflatable Design Group/IDG
09.2014 - 12.2014

Group Events Customer Service Representative

Karl Strauss Brewing Company
06.2013 - 10.2013

Catering Sales Manager & Administrative Assistant

Crowne Plaza Hanalei Hotel
05.2006 - 11.2011

Catering Sales Manager

Four Points by Sheraton
03.2005 - 12.2005

Psychology Studies -

Cypress College
LAURA A. SALONGA