Summary
Overview
Work History
Education
Skills
Certification
Timeline
Laura Attewell

Laura Attewell

Chicago,IL

Summary

Results-oriented Learning & Development professional with a 15+ year track record in the dynamic hospitality industry. Proven ability to design, develop, and implement innovative training programs that drive employee engagement, performance, and retention. Possessing a deep understanding of the hospitality landscape and a passion for leveraging SaaS solutions to optimize learning processes. Skilled in building strong partnerships with cross-functional teams to identify training needs, measure impact, and deliver exceptional learning experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of Programming

SalesBoost (Hospitality SaaS)
07.2023 - 04.2024
  • Oversaw development and implementation of quality educational programs for over 25 large scale clients; ranging from hospitality universities to international hotel brands
  • Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Assessed skill gaps for clients and developed training courses to meet identified needs

Client Training Manager, US Lead

Harri (Hospitality SaaS)
06.2021 - 01.2024
  • Created & implemented first client-facing training curriculum/ session agendas for entire Harri offering
  • Facilitate all in person & virtual training sessions, inclusive of- Technical training sessions for all Harri products, Soft skills sessions for varying personas
  • Established & facilitated regular half-day Change Management Workshops for client executives
  • Produced & am currently implementing a week-long Product Knowledge Convention for Sales & Solutions teams
  • Initiated & currently facilitate weekly New Hire Onboarding sessions
  • Designed an internal Leadership Soft Skills Program & offer sessions monthly to all of leadership

Client Training Lead

Strata Decision Technology (Healthcare SaaS)
11.2020 - 06.2021
  • Designed the multi-persona curriculum for external Strata Decision Advanced Planning solution (healthcare inventory & budgetary tool)
  • Facilitated all Advanced Planning web-based training sessions
  • Assisted in creation of Strata's first eLearning platform

US Learning & Development Team Lead

Fourth Enterprises, HotSchedules (Hospitality SaaS)
11.2019 - 11.2020
  • Designed the first US Learning & Development Team
  • Created all internal soft skills training curriculum
  • Facilitated all in person & virtual training sessions for all of Fourth's solutions
  • Maintained & managed all internal & external LMS content

Hospitality Solution Consultant

Fourth Enterprises, HotSchedules (Hospitality SaaS)
02.2018 - 11.2019

Hospitality Solution Trainer

Fourth Enterprises, HotSchedules (Hospitality SaaS)
07.2017 - 02.2018

Training Manager

Eataly Chicago
07.2016 - 07.2017

Food & Beverage Administration Manager

Fairmont Chicago, Millennium Park Hotel
02.2016 - 07.2016

Rooms Controller, Assistant Front Office Manager

Fairmont Washington, D.C. Georgetown Hotel
02.2014 - 11.2015

Human Resources Manager

Fairmont Heritage Place, Franz Klammer Lodge
10.2013 - 02.2014

Guest Services Agent, Night Auditor

Fairmont Battery Wharf Hotel
04.2012 - 10.2013

Education

Bachelor of Science - Travel, Tourism & Hospitality Management

Johnson & Wales University, Providence, RI
01.2013
  • Honors: Cum Laude, Dean's List, Omicron Delta Kappa Honor Society
  • GPA: 3.75/4.0

Skills

  • Content Management Systems
  • Training Facilitation
  • Curriculum Design
  • Needs Assessment
  • Stakeholder Management
  • Course Development
  • Instructional Strategies
  • Process Improvement

Certification

Certified Professional in Training Management

Timeline

Director of Programming - SalesBoost (Hospitality SaaS)
07.2023 - 04.2024
Client Training Manager, US Lead - Harri (Hospitality SaaS)
06.2021 - 01.2024
Client Training Lead - Strata Decision Technology (Healthcare SaaS)
11.2020 - 06.2021
US Learning & Development Team Lead - Fourth Enterprises, HotSchedules (Hospitality SaaS)
11.2019 - 11.2020
Hospitality Solution Consultant - Fourth Enterprises, HotSchedules (Hospitality SaaS)
02.2018 - 11.2019
Hospitality Solution Trainer - Fourth Enterprises, HotSchedules (Hospitality SaaS)
07.2017 - 02.2018
Training Manager - Eataly Chicago
07.2016 - 07.2017
Food & Beverage Administration Manager - Fairmont Chicago, Millennium Park Hotel
02.2016 - 07.2016
Rooms Controller, Assistant Front Office Manager - Fairmont Washington, D.C. Georgetown Hotel
02.2014 - 11.2015
Human Resources Manager - Fairmont Heritage Place, Franz Klammer Lodge
10.2013 - 02.2014
Guest Services Agent, Night Auditor - Fairmont Battery Wharf Hotel
04.2012 - 10.2013
Johnson & Wales University - Bachelor of Science, Travel, Tourism & Hospitality Management

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Laura Attewell