Laura Austin
Suffolk
Summary
Dynamic, results-driven professional with extensive experience in transportation and willingness to learn housekeeping management, recognized for a proven track record in optimizing operations and enhancing service delivery. Expertise in leading cross-functional teams, streamlining processes, and implementing innovative solutions that drive efficiency and elevate customer satisfaction. Committed to fostering a collaborative work environment while achieving organizational goals and exceeding performance metrics. Eager to leverage skills and knowledge in a Director role to contribute to strategic initiatives and operational excellence.
Overview
29
29
years of professional experience
Work History
Bus Driver
Nansemond Suffolk Academy
04.2016 - Current
- I help my school in the safe transportation of students to and from school, on field trips, and extracurricular activities. I also, on occasion, help my supervisor with the data entry for the buses applying the correct figures in the respective column on the spreadsheet.
Work from Home Customer Service
QVC
11.2020 - 12.2021
- I answered the phones to assist customers with product issues and helped them decide on a particular product. Offered helpful suggestions to get them comfortable with a decision, helped them with the Easy payments as well as taking orders.
Customer Service Manager
Walmart
12.2010 - 02.2012
- To help customer resolve issues with products or a service and insure they have a pleasant shopping experience. I was also in charge of outlying areas around the store to ensure the customer was well taken care of.
Dispatch Coordinator
DOCC Transportation
06.1996 - 06.2000
- Coordinated daily dispatch operations to ensure timely delivery of patients.
- Managed communication between drivers, clients, and Doctor Offices to streamline logistics.
- Optimized routing procedures to enhance efficiency and reduce transit times.
- Supervised a team of drivers, providing training and support for operational excellence.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries of patients and maximize fleet utilization.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Provided ongoing support for drivers with route adjustments, and other assistance as needed during their shifts.
- Preformed regular inspections of vehicles.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Provided customers with information on our services.
- Coordinated with drivers to facilitate efficient routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
Education
High School Diploma -
Manor High School
6 1986
Spread Sheets, Word, And Basic Computer Skills
Pruden Vocational And Technical School
Suffolk, VACertificate - Business
Penn Foster Career School
Scranton, PA06-2026
Skills
- Certified in First Aid and CPR
- Medication assistance certification
- CDL Class B certified
- Student transportation
- Route planning
- Safety compliance
- Customer service
ACTIVITIES
I like to do crafts and I am part of a women’s organization called the Order of the Eastern Star and assist my “sisters” to help the needy and the distressed.
Timeline
Work from Home Customer Service
QVC
11.2020 - 12.2021
Bus Driver
Nansemond Suffolk Academy
04.2016 - Current
Customer Service Manager
Walmart
12.2010 - 02.2012
Dispatch Coordinator
DOCC Transportation
06.1996 - 06.2000
Spread Sheets, Word, And Basic Computer Skills
Pruden Vocational And Technical School
High School Diploma -
Manor High School
Certificate - Business
Penn Foster Career School