Laura Ayala
Bakersfield,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Services Worker
Community Action Partnership Of San Luis Obispo
05.2022 - Current
- Collaborated with multidisciplinary teams to develop individualized service plans and ensured accurate documentation of case records in compliance with regulations.
- Evaluated financial documents and client eligibility forms, assisting with application completion and data verification to maintain record accuracy.
- Managed electronic filing systems and maintained detailed case histories, reports, and metrics for efficient record retrieval and decision-making.
- Facilitated communication with diverse clients, building strong rapport and providing excellent customer service throughout the admission process.
- Streamlined application processes by implementing effective case management techniques, improving service delivery and compliance adherence.
- Supported family well-being through needs assessments, referrals to community resources, and organizing educational workshops.
- Performed data entry, typing, and handled incoming calls to support administrative functions.
Administrative Assistant
Bethany Services
09.2018 - 05.2022
- Administrative Assistant in a State Funded California State Preschool (CSPP) & General Child Care Program (CCTR). Responsible for the
- Oversight of program documentation and provide administrative support to the Licensed Childcare staff and Child Care Services Manager.
- General office functions such as answering telephone, ordering supplies, Invoices, basic record, and bookkeeping including maintenance of filing systems
- Greets visitors/clients, provides information and assistance as required.
- Ensures enrollment numbers remain consistent and informs appropriate individuals as needed to facilitate enrollment when openings exist.
- Performs family enrollment interviews and completes enrollment documents.
- Ensures the data entry of facility usage and monthly reports using Excel files, Access & online databases are completed monthly.
- Maintains accurate records of each child, employees, programs, and grants as necessary to assure quality care and compliance with licensing, funding sources and required reporting (i.e., Title 22, First 5 Kern, California Department of Education (CDE), Title 5, etc.)
- Assist with development of community partnerships and represents the Agency in meetings and conferences, as necessary.
Clerk 1 /Preschool Instructional Assistant
Kern High School District
04.2010 - 03.2022
- Managed multiple tasks and priorities efficiently to meet deadlines
- Ensured data accuracy through precise and detail-oriented data entry
- Provided prompt and accurate responses to inquiries, improving customer satisfaction
- Handled multi-line phone systems and directed calls professionally
- Delivered clerical support including document management, email handling, and office equipment operation
- Oversaw center operations during supervisor’s absence, ensuring continuity and compliance
- Maintained orderly environments aligned with safety and behavioral standards
- Promoted development through structured academic and enrichment activities
- Identified individuals needing additional support and implemented improvement strategies
Title 1 Aide / Tk Aide
Edison School District
08.2012 - 09.2018
- Contributed to the preparation and organization of instructional materials, including creating visual aids and coordinating classroom resources to enhance lesson delivery and support smooth daily operations.
- Maintained accurate and detailed records of student progress, assessments, behavior management, and accommodations, ensuring compliance with educational standards and facilitating informed decision-making.
- Coordinated regularly with parents to communicate student progress, address concerns, and collaborate on strategies to support student success and well-being.
- Assisted with administrative tasks during school events such as parent-teacher conferences, open houses, and field trips, supporting logistics and documentation to ensure seamless execution.
- Collaborated closely with teachers to develop engaging lesson plans and customize classroom environments to meet diverse student needs, contributing to positive learning outcomes.
- Monitored and documented student activities both inside the classroom and outdoors, promoting a safe and respectful learning environment through proactive behavior management strategies.
- Provided individualized support and accommodations to students, enhancing comprehension and performance through one-on-one assistance and tailored learning plans.
- Acted as a responsible substitute for instructors when needed, managing classroom activities and maintaining order to ensure continuity of instruction.
- Participated actively in professional development and team meetings, contributing ideas for improving student achievement and staying current with educational best practices.
- Demonstrated strong interpersonal skills by building positive relationships with students, staff, and families, offering emotional support and fostering a supportive educational atmosphere.
Education
Bachelor of Arts - Child, Adolescent, And Family Studies (CAFS)
California State University, Bakersfield
Bakersfield, CA12-2022
Bachelor of Arts - Minor: Sociology
California State University, Bakersfield
Bakersfield, CA12-2022
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
Bakersfield, CA05-2021
Bachelor of Science - Early Childhood Education
Bakersfield College
Bakersfield, CA05-2021
Skills
- Professional and courteous with strong verbal and written communication
- Proficient in resource coordination, task prioritization, and multitasking for efficient workflow
- Skilled in schedule and calendar management, office equipment operation, and reception duties
- Expertise in electronic records management, database/client management systems, and applicant tracking systems
- Meticulous attention to detail, ensuring confidentiality, data protection, and accurate report preparation
- Experienced in document and file management, invoice processing, payroll administration, and order placement
- Proficient with Microsoft Office suite, spreadsheet tracking, and various computer technologies
- Bilingual in Spanish and English, enhancing communication with diverse populations
- Strong relationship-building skills and experience in staff orientation and training
- Excellent customer service and employee communication abilities
Certification
- Tier l & ll bilingual certification
- Mandated Reporter
- Integrated Pest Management (IPM)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Family Services Worker
Community Action Partnership Of San Luis Obispo
05.2022 - Current
Administrative Assistant
Bethany Services
09.2018 - 05.2022
Title 1 Aide / Tk Aide
Edison School District
08.2012 - 09.2018
Clerk 1 /Preschool Instructional Assistant
Kern High School District
04.2010 - 03.2022
Bachelor of Arts - Child, Adolescent, And Family Studies (CAFS)
California State University, Bakersfield
Bachelor of Arts - Minor: Sociology
California State University, Bakersfield
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
Bachelor of Science - Early Childhood Education
Bakersfield College
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