Laura Baena
Middletown,NY
Summary
Dynamic Assistant Manager at QuickChek with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and problem-solving. Skilled in financial reporting and staff training, I foster a collaborative environment that promotes exceptional service and operational efficiency, generating repeat business and strong customer loyalty.
Overview
17
17
years of professional experience
Work History
Assistant Manager
QuickChek
Florida, NY
10.2008 - Current
- Assisted in managing daily store operations to ensure optimal efficiency and customer satisfaction.
- Coordinated staff schedules and training programs to enhance team performance and service quality.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Implemented promotional strategies to increase sales and improve overall store visibility within the community.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Conducted regular inspections of store displays for adherence to company standards and merchandising guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Business
Orange County Community College
Middletown, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Staff supervision
- Customer rapport
- Customer relationship management (CRM)
- Orientation and training
- Problem-solving
- Time management
- Task delegation
- Goal setting
- Conflict resolution
- Recruiting and interviewing
- Retail operations management
- Policy enforcement
- Sales reporting
- Multitasking and organization
- Adaptability and flexibility
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Financial reporting
- Vendor relationship management
- Customer service and satisfaction
- Rewards program oversight
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Customer relationship management
- Professional and courteous
Timeline
Assistant Manager
QuickChek
10.2008 - Current
Business
Orange County Community College