Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Laura Baena

Middletown,NY

Summary

Dynamic Assistant Manager at QuickChek with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and problem-solving. Skilled in financial reporting and staff training, I foster a collaborative environment that promotes exceptional service and operational efficiency, generating repeat business and strong customer loyalty.

Overview

17
17
years of professional experience

Work History

Assistant Manager

QuickChek
10.2008 - Current
  • Assisted in managing daily store operations to ensure optimal efficiency and customer satisfaction.
  • Coordinated staff schedules and training programs to enhance team performance and service quality.
  • Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
  • Implemented promotional strategies to increase sales and improve overall store visibility within the community.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Conducted regular inspections of store displays for adherence to company standards and merchandising guidelines.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Business

Orange County Community College
Middletown, NY

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Customer rapport
  • Customer relationship management (CRM)
  • Orientation and training
  • Problem-solving
  • Time management
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Recruiting and interviewing
  • Retail operations management
  • Policy enforcement
  • Sales reporting
  • Multitasking and organization
  • Adaptability and flexibility
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Financial reporting
  • Vendor relationship management
  • Customer service and satisfaction
  • Rewards program oversight
  • Teamwork and collaboration
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Customer relationship management
  • Professional and courteous

Timeline

Assistant Manager

QuickChek
10.2008 - Current

Business

Orange County Community College
Laura Baena