Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Baker

Boulder City,NV

Summary

Dynamic professional with extensive experience at Walmart, excelling in logistics management and customer service. Proven track record in quality assurance and effective inventory management, significantly reducing errors in shipments. Strong leadership skills demonstrated through training new employees, enhancing team performance, and fostering positive client relationships. Committed to delivering exceptional service and operational excellence.

Overview

2009
2009
years of professional experience

Work History

Receiver/Claims

Walmart Neighborhood Market
02.2008 - 08.2008
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Streamlined the unloading process, reducing time spent on manual labor tasks.
  • Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.

Sales Associate

Walmart
2003 - 02.2008
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Concessions Worker

Oakland Coliseum
1986 - 1989
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Worked with team to provide stellar service during busy periods and meet customer demands.

Education

Accounting Certificate -

Suisun Valley Community College
Fairfield, CA
05-1993

Skills

  • Logistics management

  • Client support

  • Quality assurance inspection

  • Document preparation

  • Shipping and receiving

  • Customer service

  • Product inspection

  • Record preparation

  • Leadership qualities

  • Sales experience

Timeline

Receiver/Claims

Walmart Neighborhood Market
02.2008 - 08.2008

Sales Associate

Walmart
2003 - 02.2008

Concessions Worker

Oakland Coliseum
1986 - 1989

Accounting Certificate -

Suisun Valley Community College

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