LAURA BAKER
Galena,MO
Summary
Dedicated professional with a strong focus on customer service and problem-solving. Known for delivering exceptional service and enhancing client satisfaction through effective communication and teamwork.
Overview
19
19
years of professional experience
Work History
Accounting and Payroll
My CPA Guy
11.2010 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Coordinated appointment scheduling and maintained accurate calendar management for staff.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Escrow Processor
Great American Title
06.2007 - 11.2010
- Processed real estate transactions, ensuring compliance with regulations and company policies.
- Managed escrow accounts, coordinating funds disbursement and documentation for timely closings.
- Reviewed title commitments, addressing discrepancies to maintain accuracy in transaction details.
- Collaborated with clients, agents, and lenders to facilitate smooth communication throughout the escrow process.
- Expedited closing timelines by efficiently prioritizing tasks and managing multiple files simultaneously.
- Reduced errors in documentation by thoroughly reviewing all paperwork and ensuring accuracy before submission.
- Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
- Conducted closing processes with customers, realtors, lenders and attorneys.
Education
No Degree - Accounting
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Escondido High School
Escondido, CA06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
Timeline
Accounting and Payroll
My CPA Guy
11.2010 - Current
Escrow Processor
Great American Title
06.2007 - 11.2010
No Degree - Accounting
Ozarks Technical Community College
High School Diploma -
Escondido High School
Studying for SIE Certification
Self Preparation for SIE Certification