Laura Baldwin
Davenport,United
Summary
Seeking a position that will allow expansion of education and experienc in healthcare navigation. With 12+ years as a daycare owner, patient caregiver, and business assistant, I aim to apply my communication and conflict resolution skills.
Overview
23
23
years of professional experience
Work History
Homeschool Educator
05.2012 - 01.2023
- Used technology to create engaging, interactive learning experiences
- Utilized a variety of teaching methods to ensure understanding of complex topics
Customer Service Specialist
Baldwin Engineering
05.2015 - 12.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Maintained and managed customer files and databases.
Caregiver
Self
01.2014 - 01.2022
- Provided quality patient care, including administering medications, changing dressings, and monitoring vital signs
- Maintained detailed records of patient care, including changes in health status, treatments, and procedures
- Demonstrated proficiency in navigating insurance processes, facilitating claims, and fostering effective communication between medical teams.
Group Daycare Provider, Baldwin Daycare
01.2000 - 01.2012
- Resolved conflicts, teaching effective communication and problem-solving skills
- Followed federal and state health and safety guidelines
- Maintained open and effective communication with parents.
Education
Bachelor of Arts -
Saginaw Valley State University
2002
Some College (No Degree) - Healthcare Navigation
Broward College
Skills
- Conflict Resolution
- Critical Thinking
- Interpersonal Skills
- Technology Integration
- Data Entry
- Clerical Support
- Spreadsheets
Timeline
Customer Service Specialist
Baldwin Engineering
05.2015 - 12.2022
Caregiver
Self
01.2014 - 01.2022
Homeschool Educator
05.2012 - 01.2023
Group Daycare Provider, Baldwin Daycare
01.2000 - 01.2012
Bachelor of Arts -
Saginaw Valley State University
Some College (No Degree) - Healthcare Navigation
Broward College