Summary
Overview
Work History
Education
Skills
Timeline
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LAURA CATALINA BARAYA

Boca Raton,FL

Summary

Dynamic and results-driven professional with a proven track record at Comcast-Xfinity, adept at exceeding sales targets through expert knowledge of products and outstanding interpersonal communication. Skilled in upselling, conflict resolution, and fostering customer relationships, I thrive in fast-paced environments, consistently delivering exceptional service and driving repeat business. Fluent in Spanish, I bring a unique blend of hard and soft skills to any team.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Xfinity Store by Comcast
Boca Raton, FL
06.2023 - Current
  • Recommended, selected, and located products based on customer desires and needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Handled returns and exchanges according to company policies.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Promoted special offers and discounts to encourage additional purchases.
  • Demonstrated knowledge of store products and services.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled customer complaints in a professional manner.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Sixt Rent A Car
FORT LAUDERDALE AIRPORT, FL
09.2021 - 04.2023
  • Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Compiled weekly sales reports for management review including number of cars rented per day, week, month, year; revenue generated; add-on services sold; .
  • Greeted customers and provided excellent customer service.
  • Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
  • Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
  • Explained policies and reviewed documentation to obtain signatures.
  • Prepared sales contracts, researched customer needs, and promoted various products and services.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
  • Answered customer questions to maintain high satisfaction levels.

Inbound Call Center Representative

Comcast-Xfinity
Miramar, FL
06.2017 - 08.2021
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Complied with quality assurance standards while handling customer inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adhered to all company policies and procedures when dealing with customers.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Education

Bachelor of Science - LAWS

UNIVERSITY OF SAINT BONAVENTURE
CALI-COLOMBIA
12-1995

Skills

1Strong interpersonal communication

2Active listening to understand customer needs

3Friendly and approachable demeanor

4Conflict resolution and handling complaints

5Proven ability to meet exceed sales targets

6 In-depth understanding of products features and benefits

7Upselling and cross selling expertise

8Effective multitasking in a fast-paced enviroment

9Quick decision-making to resolve customer issues

10Handling high-pressure situations

11Collaboration with team members to achive store goals

12Friendly and outgoing

13Reliability and punctuality

14Fluent in Spanish

15 Expert in Comcast products and services

Timeline

Retail Sales Associate

Xfinity Store by Comcast
06.2023 - Current

Sixt Rent A Car
09.2021 - 04.2023

Inbound Call Center Representative

Comcast-Xfinity
06.2017 - 08.2021

Bachelor of Science - LAWS

UNIVERSITY OF SAINT BONAVENTURE

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LAURA CATALINA BARAYA