Laura Barb
Englewood,CO
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
16
16
years of professional experience
Work History
Customer Experience Manager
Michaels Craft Store
05.2025 - 10.2025
- Created customer feedback loops to refine service delivery and elevate satisfaction.
- Initiated training programs that enhanced staff's customer interaction capabilities.
- Performed data analysis on customer trends to support strategic decision-making.
- Partnered with cross-functional teams to enhance process efficiency and service quality.
Personal Shopper
Instacart Shopper
05.2018 - Current
- Use the Instacart App to receive batches and shop for customers at various King Soopers, Safeway and other retail locations.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Delivered customer orders to their homes.
- Regularly received 5 out of 5-star ratings from customers.
- Kept detailed inventory records to best meet customer needs and suggest alternatives to products or supplies.
Dog Caretaker
Freedom Service Dogs
05.2009 - 01.2011
- Spent one on one time with dogs in need of intense medical care, adhered to all pet care plans, medication requirements and dietary restrictions while providing care and providing secure, loving support for frightened and insecure dogs.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Managed medical care, feedings, and emotional needs of new canine arrivals to the facility.
Education
Bachelor of Science - Human Services
Metropolitan State University of Denver
Denver, COSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Verifying order accuracy
- Documentation and reporting
- Payment processing
- Product knowledge
- Merchandise selection
- Accurate money handling
- Product expertise
- Purchase recommendations
- Verbal and written communication
- Strong interpersonal skills
- Delivery procedures
- Order coordination
- Product awareness
- Delivery organization
- Online ordering
- Order proofing
- Deadline driven
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Customer service
- Team building
- Opening and closing procedures
- Analytical thinking
- Processing payments
- Conflict resolution
- Cash handling
- Active listening
- Interpersonal communication
- Point of sale operation
- Written communication
- Problem-solving abilities
- Customer satisfaction
- Team leadership
- Effective communication
- Adaptability and flexibility
- Customer engagement
- Interpersonal skills
- Customer retention
- Client acquisition
- Problem-solving aptitude
Timeline
Customer Experience Manager
Michaels Craft Store
05.2025 - 10.2025
Personal Shopper
Instacart Shopper
05.2018 - Current
Dog Caretaker
Freedom Service Dogs
05.2009 - 01.2011
Bachelor of Science - Human Services
Metropolitan State University of Denver