Summary
Overview
Work History
Education
Skills
Additional Information
US Air Force Reservist
Timeline

LAURA BARFIELD

Winston-Salem,NC

Summary

More than 20 years in professional customer service within government agencies and social service. Seeking an opportunity to utilize professional customers service skills while gaining knowledge to assist an organization achieve excellence in their mission.

Overview

27
27
years of professional experience

Work History

Bilingual Customer Service Representative

GS11
07.2007 - Current
  • Social Security Administration
  • Conduct interviews in English and Spanish for disability and retirement benefits
  • Evaluate, analyze, and verify information on client applications for initial and continuing eligibility for retirement, disability health insurance and eligibility to supplemental security income payments including state supplements
  • Conduct case reviews and informal and formal conferences to reconsider initial decisions and post eligibility decisions affecting individual’s eligibility
  • Complete internet claims for field office and attorney documentation
  • Provide referral services to individuals needing services of other programs or organizations
  • Timekeeper for employee’s time and attendance, process payroll and report and record time and leave status
  • Analyze and evaluate documents for eligibility for benefits per policy
  • Identify need base eligibility for clients
  • Translate documents from Spanish to English for various offices
  • Evaluate and analyze overpayment initial waivers documentation and conduct reviews and personal conferences
  • Make sound analytical decisions and take appropriate actions to resolve waiver request
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Assisted customers with Spanish-language inquiries in timely and professional manner.

Program Director

Father English Project Youth Haven
10.2007 - 12.2009
  • Developed, analyze, and coordinated all program activities. Coordinated weekly staff schedules, minimizing need for overtime and staying within budget guidelines.
  • Maintained and accounted for facility maintenance and repairs, accounting of expenses to stay within facility yearly budget.
  • Supervise clients and program staff. Review and screen all client intakes. Oversee psychiatric component of case management and train staff on all aspects of psychotropic medications administration. Ensure programs meets requirements guidelines set by NJ State Licensing.
  • Develop and implement case plans, treatment plans and strengths and needs assessments for all group home clients. Complete and survey training materials for employees.
  • Facilitate case plan meetings for all emergency and group home clients. Oversee family, individual, and group-counseling component of programs and consult with clinical therapist regularly.
  • Write psychiatric reports and consult with psychiatrist as needed. Submit progress reports to courts and probation department as necessary.

Case Manager

Youth
Haven
09.2005 - 09.2007
  • Developed, analyze, and coordinated all program activities
  • Coordinated weekly staff schedules, minimizing need for overtime and staying within budget guidelines
  • Maintained and accounted for facility maintenance and repairs, accounting of expenses to stay within facility yearly budget
  • Supervise clients and program staff
  • Review and screen all client intakes
  • Oversee psychiatric component of case management and train staff on all aspects of psychotropic medications administration
  • Ensure that program meets requirements set by NJ State Licensing
  • Develop and implement case plans, treatment plans and strengths and needs assessments for all group home clients
  • Complete and survey training materials for employees
  • Facilitate case plan meetings for all emergency and group home clients
  • Oversee family, individual, and group-counseling component of programs and consult with clinical therapist regularly
  • Write psychiatric reports and consult with psychiatrist as needed
  • Submit progress reports to courts and probation department as necessary.

Adult Education Teacher

Sewanhaka Central High School
01.2002 - 09.2006
  • Devise syllabus and teach citizenship class for individuals that are bilingual or non-English speaking
  • Assist individuals and complete applications for citizenship and naturalization application process
  • Devise syllabus and teach Basic and Intermediate Computer class to senior citizen
  • Devise syllabus and teach aerobic dance class for adults.
  • Increased class numbers by 50% through referrals and word of mouth.
  • Managed Continuing Professional Education course approvals and attendance reports for over 100 students.

Program Coordinator

Gateway Youth Outreach, Inc
09.2000 - 08.2005
  • Supervise three elementary after-school programs
  • Provide programs for at-risk children in Elmont County
  • Analyze and survey needs of community to provide necessary programs
  • Provide counseling for at risk children individually and in groups
  • Organize and develop plans for family unification and direct boys and girls therapy groups
  • Prepare are program schedules for outreach workers and other staff members
  • Grant writing to obtain federal and private funding and completing annual budget planning
  • Plan and implement well organized sports activities for all after school programs and community events
  • Implement health and nutrition program for county
  • Organizes and coordinates details for special events for youth and community
  • Work with school administration and Parent Teacher Association as a troubleshooter, negotiator and facilitator for parent concerns and issues that are brought up in the community
  • Conducts outreach to parent and community meetings related to both Elmont School District and Nassau County Executive Board
  • Coordinate program events for community youths
  • Coordinate and implement yearly holiday party for five hundred community children.

Operations Assistant

NAF, Barksdale Officer's Club
Bossier, Louisiana
09.1997 - 08.1999

Complete operational needs to Air Force Officer's and Enlisted Club.

Education

Bachelor of Science - Services, Psychology

St. John's University, Queens, NY
05.2001

GPA: 3.76

  • Awarded Deans Award

Skills

  • Administration knowledge
  • Policy Implementation
  • Customer service experience
  • Problem-Solving

Additional Information

  • AWARDS , Citation of Excellence for Citizenship Teaching November 16, 2003 Certificate of Merit Dean's Award for Academic Excellence May 10, 2000, May 8, 2001, August 25, 2001, April 20, 2002 Women of Distinction Award July 2003 New State Assembly Citation Award 2004 New York State Assembly Citation Award 2005

US Air Force Reservist

Served in Air Force for two years active duty and seven years in reserves as a medical tech.

Timeline

Program Director - Father English Project Youth Haven
10.2007 - 12.2009
Bilingual Customer Service Representative - GS11
07.2007 - Current
Case Manager - Youth
09.2005 - 09.2007
Adult Education Teacher - Sewanhaka Central High School
01.2002 - 09.2006
Program Coordinator - Gateway Youth Outreach, Inc
09.2000 - 08.2005
Operations Assistant - NAF, Barksdale Officer's Club
09.1997 - 08.1999
St. John's University - Bachelor of Science, Services, Psychology
LAURA BARFIELD