Summary
Overview
Work History
Education
Skills
Timeline
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Laura Barker

Iron River

Summary

Experienced professional with 20 years of working knowledge and skills. Working 10 years as a Customer Service Representative in a high-volume call center environment and working on multiple accounts including Michigan DNR, Metropolitan Museum of Art and over 5 years with Blue Cross Blue Shield of Michigan. Wonderful communication and problem solving abilities along with being a great multitasker. Proven record of meeting or exceeding performance targets and resolving customer issues. Adept at handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company.

Overview

19
19
years of professional experience

Work History

Machine Operator

Connor Sports
04.2015 - 05.2025
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Set up, ran and performed routine maintenance on machinery to produce exceptional products for customers needs.
  • Enhanced overall quality of products by meticulously identifying defects in lumber and ensuring proper categorization.
  • Multi tasked and had the ability to work in any department based off of knowledge and skills learned to be able to "float" where needed.

Customer Service Representative

Global Response North
08.2006 - 04.2015
  • Engaged with customers on the phone, via e-mail and/or chat, effectively addressing inquiries and providing solutions.
  • Provided accurate and prompt responses to customer inquiries, resulting in improved customer satisfaction and retention.
  • Managed customers HIPAA information securely and accurately in line with Federal Laws.
  • Received and entered customer orders with personal information accurately and timely.
  • Answered any and all benefit/claim and billing inquiries for Blue Cross Blue Shield of Michigan and provided follow up when necessary to ensure a complete and accurate response.

Education

High School Diploma -

Goodman Armstrong Creek High School
Goodman
05-2005

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Workplace safety
  • Teamwork and collaboration
  • Critical Thinking
  • Quality Control
  • Customer Service
  • Microsoft Word
  • Excel
  • Call Handling
  • Adaptable

Timeline

Machine Operator

Connor Sports
04.2015 - 05.2025

Customer Service Representative

Global Response North
08.2006 - 04.2015

High School Diploma -

Goodman Armstrong Creek High School

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