Laura Barnes
Elizabeth City,NC
Summary
A confident, seasoned employee experienced with operational processes and decades of utilization all MS Operating Systems. A team player and a leader who knows how work under stressful situations while meeting tight project deadlines.
Overview
34
34
years of professional experience
Work History
Operations Support Specialist
Triple Canopy Inc., A Constellis Company
06.2021 - 05.2024
- Single point of contact for all candidate enrollments for Government Provided Training Worldwide Protective Services (GTP/WPS) courses held overseas.
- Managed movement for over 30 courses a year, working daily to meet manning needs for GPT and the task order.
- Lead town hall meetings for approximately 30 candidates for 6 WPS courses with upper management through the year.
- QA/QC'd WPS course enrollments, eligibility, and travel information for hundreds of candidates in a year.
- Requested and managed travel for hundreds of candidates attending WPS courses.
- Maintained State Department database as well as the company database with all candidate information, documents and itineraries for all WPS courses.
- Developed quarterly manning needs reports (MNRs) and enrollment reports via Excel.
- Developed and managed weekly training status report.
- Handled hundreds of candidate's personal information and phone conferences with the utmost understanding and discretion, maintaining complete confidentiality.
- Provided guidance and mentorship to 4 junior staff members, fostering a supportive work environment conducive to professional growth.
- Identified areas for improvement in current processes, and spearheaded the implementation of electronic documents for enrollment purposes.
- Recruited candidates to attend courses.
- Assisted with the deployment of hundreds of graduates to work on the task order overseas.
- Aided in first time the WPS Program had 100% manning for an entire quarter.
- Handled invoicing, document uploads and maintained data entry with 100% accuracy.
Administrative Assistant
City Of Chesapeake, Virginia Government
12.2020 - 03.2021
- Answered multi-line phone system, routing calls and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Performed weekly and bi-monthly payroll for over 20 employees.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information within SharePoint.
- POC for HR functions for department to include onboarding new employees, providing training, handling benefits packages, etc.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Assisted with accounts payable (AP) and accounts receivable (AR), organized and coded billing and helped to maintain AP/AR Excel database.
Senior Administrative Assistant
Triple Canopy Inc., A Constellis Company
11.2014 - 02.2020
- Subject matter expert on all WorldWide Protective Services (WPS) Training.
- Developed, maintained and disseminated training stats in Excel for approximately 10 WPS Courses held quarterly.
- Created all WPS course training certificates in PowerPoint and maintained documents in SharePoint.
- Supported program operations by generating monthly training status reports in Excel and compiling training records for the government customer.
- Identified deficiencies regrading document control and implemented improvements to modernize archived documents within SharePoint.
- Maintained all WPS training documents, certificates, weapon scores, and course sign in rosters in SharePoint.
- Lead classroom meetings to provide candidates with course information, deployment information and candidate training pay.
- Created a travel spreadsheet in Excel for all incoming candidates and was in charge of inputting visitor access information for all candidates and guests visiting the compound.
- Developed, maintained and submitted candidate training pay for each WPS course on a bi-monthly bases, adhering to strict timelines.
- Uploaded training schedule and resources required for all WPS courses on in company database.
- Managed data entry of all training records and candidate records in company database with 100% accuracy.
- QA/QC'd over 30 WPS course deliverables yearly.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- In charge creating and maintaining course material for all WPS courses.
- Trained and managed 2 new team members.
Administrative Assistant /Facility Security Officer
Glotech, Inc.
01.2008 - 11.2014
- Sole Admin to support project managers (PMs).
- Created and maintained Excel spreadsheets tracking material, ODCs and funding for several task orders totaling multi-million dollars.
- Utilized earned value management (EVM) as a way to track funding and manning of milestones for completion of each task order from cradle to grave and generated report in Excel for PMs.
- Created schedules to balance manning and funding across multiple USCG platforms.
- Purchased and tracked material for task orders. Tracked POs and Requisition numbers in Excel database.
- Handled the review of all travel and expense reports for employees.
- Managed visitor access control procedures, ensuring all visitors were properly vetted before entering the facility.
- Conducted regular audits of security procedures, identifying areas for improvement and implementing corrective actions.
- Developed and maintained security plans, ensuring compliance with government regulations and company policies.
- Oversaw and managed relationships between company, government agencies and shipyards for employee access.
- Served as liaison between the company and federal agencies such as Department of Defense, and State Department ensuring smooth communication and resolution of security-related issues.
- Managed security clearances for 200+ employees in JPAS, initiated ways to streamline the clearance paperwork process; therefore, reducing wait times for clearance awards.
- Worked with OPM and DOHA for any clearance matters.
- Continuously updated knowledge on industry best practices and emerging technologies in the field of facility security.
- Trained staff on security protocols, increasing overall awareness and adherence to established guidelines.
Temporary Substitute
Va Beach City Public Schools/Diamond Springs Elem.
08.2007 - 12.2007
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Substituted for office staff during their absence.
- Greeted parents and students and answered high volume, multiple phone lines.
Various Departments
Virginia Beach City Public Schools
06.1990 - 05.2004
- Held various administrative and office managerial positions within many departments in the school division throughout 14 years of employment.
- Was executive assistant to assistant superintendents of all schools.
- Assisted frustrated parents with issues regarding school conflicts. Handled issues with confidentiality coupled with care and understanding.
- Created and maintained excel spreadsheet for student enrollment for all school to best determine teacher manning needs.
- Worked closely with principals of all schools.
- Prepared meeting items for school board members.
- Answered high volume, multi-line phones always exhibited excelling customer service.
- Purchased material as required.
- Managed student workers and junior staff.
Education
Bachelor of Science - PK-6 Education
Old Dominion University
Norfolk, VA05.2007
Associate of Science - General Studies With Teach Prep Emphasis
Tidewater Community College
Virginia Beach05.2005
Skills
- Operational efficiency
- Operations tracking
- MS Excel, Word, Outlook, SharePoint and Teams
- Familiarity with EVM
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multi tasking abilities
- Strong work ethic, reliable and trustworthy
- Excellent verbal and written communication skills
- Work well independently or effective with a team
- Self Motivated
- Work effectively in high stress environments
Timeline
Operations Support Specialist
Triple Canopy Inc., A Constellis Company
06.2021 - 05.2024
Administrative Assistant
City Of Chesapeake, Virginia Government
12.2020 - 03.2021
Senior Administrative Assistant
Triple Canopy Inc., A Constellis Company
11.2014 - 02.2020
Administrative Assistant /Facility Security Officer
Glotech, Inc.
01.2008 - 11.2014
Temporary Substitute
Va Beach City Public Schools/Diamond Springs Elem.
08.2007 - 12.2007
Various Departments
Virginia Beach City Public Schools
06.1990 - 05.2004
Bachelor of Science - PK-6 Education
Old Dominion University
Associate of Science - General Studies With Teach Prep Emphasis
Tidewater Community College
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