Summary
Overview
Work History
Education
Skills
Certification
Languages
Associations
Officeskillssystems
Timeline
Generic
LAURA BARRERA

LAURA BARRERA

Darien,US

Summary

Versatile and dynamic professional with a proven track record in enhancing customer engagement and streamlining operations, notably at Amazon, Real Estate and Personal Training. Expert in conflict resolution and adept at multitasking, I bring a blend of empathetic customer service and robust organizational skills. Achieved significant improvements in client satisfaction and operational efficiency through innovative solutions and team collaboration.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Retail Store Associate

Amazon
Darien, IL
08.2024 - Current
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Described merchandise and explained use, operation and care.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Conducted price checks and updated pricing information as needed.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted management with training new staff members on customer service techniques and operational procedures.
  • Operated cash register to process cash, check, and credit card transactions.
  • Addressed customer questions and concerns regarding products and services.

Licensed Real Estate Agent

Platinum Partners Realtors
Downers Grove, US
07.2021 - Current
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Developed and maintained relationships with existing clients to ensure repeat business.
  • Provided accurate estimates of property values to customers based on current market conditions.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.

Certified Personal Trainer

Certified Personal Trainer/Business
Darien, US
02.2011 - Current
  • Built and established lasting relationships using encouragement and personal support.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Set up equipment and weights for use by class participants.
  • Enforced safety rules and procedures to minimize injuries.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Promoted classes and facility amenities on social media.
  • Recommended modifications of exercises to help participants avoid injuries.
  • Performed administrative tasks such as scheduling appointments and processing payments.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Developed customized nutrition plans to support healthy lifestyle changes.
  • Brought greater levels of health to clients weekly through one-on-one customized personal training.
  • Conducted one-on-one consultations with clients regarding diet and exercise regimens.
  • Demonstrated safe and proper exercise techniques to clients.
  • Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.

Client Service

Uber Eats/Instacart
Darien, US
09.2022 - 08.2024
  • Application management
  • Time management
  • Client service

Administrative Assistant

CODILIS & ASSOCIATES
Burr Ridge, US
07.2006 - 06.2009
  • Adminitstrative duties such as typing, filing, billing, mailings
  • Weekly expense reports
  • Travel
  • Meeting materials
  • Manage phones
  • Process payroll, office management, employee schedules
  • Maintain order and delivery of parts and supplies

Production Supervisor

AR INTERNATIONAL
Bridgeview, US
09.2008 - 05.2009
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Implemented cost-saving measures while maintaining high levels of product quality.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Coordinated production requirements with material handling and staffing functions.

Licensed Real Estate Agent

CENTURY 21/ GOIN REALTY/PLATINUM PARTNERS
Downers Grove, US
05.2004 - 08.2007
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Developed and maintained relationships with existing clients to ensure repeat business.
  • Provided accurate estimates of property values to customers based on current market conditions.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.

STEIN ROE & FARNHAM/COLUMBIA MANAGEMENT
Chicago, US
03.1990 - 07.2002
  • Default Referral Solutions/Client Communications Specialists
  • Extract referral information from miscellaneous lenders in several client systems to begin proceedings in the foreclosure process
  • Ensure accuracy of information for in-house and client systems and submit to corresponding departments as well as calculate figures
  • Administrative duties

Education

Real Estate Broker License - Real Estate

CE Shop
05-2021

Certified Personal/Group Trainer - Health And Fitness

NASM/AFAA
02-2003

High School Diploma - General

Notre Dame High School
Chicago, IL
05.1987

Skills

  • Excellent communicator
  • Adaptable
  • Patient
  • Positive and Professional
  • Able to resolve conflict
  • Quick learner
  • Supervise/Manage
  • Empathetic
  • Organized
  • Able to multi-task
  • Quickbooks
  • Website Management
  • Store maintenance
  • Reliability and punctuality
  • Customer engagement
  • Product knowledge expertise
  • Professional appearance
  • Cash handling accuracy
  • Sales proficiency
  • Effective communication
  • Team collaboration aptitude
  • Merchandise display creativity
  • Basic math skills application
  • Interpersonal relationship building
  • Flexible schedule adaptability
  • POS systems
  • Organizational skills development
  • Patience and empathy demonstration
  • Attention to detail focus
  • Problem-solving acumen
  • Payment processing
  • Time management mastery
  • Conflict resolution
  • Order fulfillment
  • Cash register operation
  • Active listening techniques
  • Returns and exchanges handling
  • Customer assistance

Certification

  • Certified Personal Trainer/Business, NASM
  • Real Estate Broker
  • Certified Personal Trainer
  • Behavioral Change Specialist
  • Nutrition Specialist
  • Group Fitness Instructor

Languages

English

Associations

  • MLS
  • NAR
  • NASM
  • AFAA
  • IAR

Officeskillssystems

  • Microsoft - Word/Excel/Powerpoint
  • Google Docs/sheet/mail
  • Quickbooks
  • Windows/MAC
  • Interdepartmental system/Apps
  • Website Management

Timeline

Retail Store Associate

Amazon
08.2024 - Current

Client Service

Uber Eats/Instacart
09.2022 - 08.2024

Licensed Real Estate Agent

Platinum Partners Realtors
07.2021 - Current

Certified Personal Trainer

Certified Personal Trainer/Business
02.2011 - Current

Production Supervisor

AR INTERNATIONAL
09.2008 - 05.2009

Administrative Assistant

CODILIS & ASSOCIATES
07.2006 - 06.2009

Licensed Real Estate Agent

CENTURY 21/ GOIN REALTY/PLATINUM PARTNERS
05.2004 - 08.2007

STEIN ROE & FARNHAM/COLUMBIA MANAGEMENT
03.1990 - 07.2002

Real Estate Broker License - Real Estate

CE Shop

Certified Personal/Group Trainer - Health And Fitness

NASM/AFAA

High School Diploma - General

Notre Dame High School

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LAURA BARRERA