Laura Barros Da Silva
Burlington,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chemistry Lab Assistant
MCPHS University
Boston, MA
09.2022 - Current
- Organized instructional materials, facilities and solutions for experiments.
- Prepared lab for experiments using chemistry knowledge and instructional information.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Created and updated record of all supplies and equipment to monitor inventory.
Lifeguard
Brickpoint Properties
Burlington, MA
05.2021 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Hostess
Fogo De Chao
Burlington, MA
10.2022 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Personal Shopper
Stop & Shop
Woburn, MA
09.2021 - 05.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Volunteer
Food Pantry
Billerica, MA
02.2020 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Math Peer Tutor Volunteer
Malden High School
Malden
09.2019 - 03.2020
- Created and shared math resources and materials to boost student comprehension.
- Supported students with helpful study habits and exam strategies.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
Education
Bachelor of Science - Health Psychology
MCPHS University
Boston, MA05.2026
High School Diploma -
Malden High School
Malden, MA06.2021
Skills
- Fast learner
- Greeting and Escorting Guests
- Computers: Microsoft Excel, PowerPoint, Word, and any other relevant computer skills
- Telephone Skills
- Customer Service
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Certification
IRB Certificate
Timeline
Hostess
Fogo De Chao
10.2022 - 05.2023
Chemistry Lab Assistant
MCPHS University
09.2022 - Current
Personal Shopper
Stop & Shop
09.2021 - 05.2022
Lifeguard
Brickpoint Properties
05.2021 - 09.2023
Volunteer
Food Pantry
02.2020 - 03.2020
Math Peer Tutor Volunteer
Malden High School
09.2019 - 03.2020
Bachelor of Science - Health Psychology
MCPHS University
High School Diploma -
Malden High School