Laura Bashlor
Dale
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Domino's Pizza
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Defined clear targets and objectives and communicated to other team members.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Early Childhood Educator
Shawnee Learning Center
06.2024 - 10.2024
- Established positive relationships with students and families.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Supported students in developing self-esteem and self-confidence.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
- Monitored classroom to verify safe and secure environment.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed children's learning and development through observation and documentation, informing instructional strategies.
Lead Bartender
Firelake Bowling Center
03.2024 - 06.2024
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
Bartender
Firelake Casino
06.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cosmetologist
Self Employed
12.2020 - 10.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Teller
MidFirst Bank
03.2019 - 12.2019
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Referred customers to other banking departments for specialized services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Cross-sold credit cards, loans and other bank products.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Lead Cashier
Petsmart
07.2017 - 03.2019
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Learned duties for various positions and provided backup at key times.
- Assisted customers by answering questions and fulfilling requests.
- Led cashiers and associates in providing thoughtful customer service.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
Education
Cosmetology Degree - Color Specialist
Academy of Hair Design
Oklahoma City, OK12-2020
High School Diploma -
Harrah High School
Harrah05-2018
Skills
- Money handling
- Professionalism and courtesy
- Multitasking and organization
- Phone etiquette
- Deposit and withdrawal management
- Attention to detail
- Cash counting
- Customer relationship development
Timeline
Assistant Manager
Domino's Pizza
10.2024 - Current
Early Childhood Educator
Shawnee Learning Center
06.2024 - 10.2024
Lead Bartender
Firelake Bowling Center
03.2024 - 06.2024
Bartender
Firelake Casino
06.2022 - 03.2024
Cosmetologist
Self Employed
12.2020 - 10.2022
Teller
MidFirst Bank
03.2019 - 12.2019
Lead Cashier
Petsmart
07.2017 - 03.2019
Cosmetology Degree - Color Specialist
Academy of Hair Design
High School Diploma -
Harrah High School
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