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Hi, I’m
Laura Bassett
Customer Service Specialist
Kathleen,GA
Summary
Dedicated Front Desk Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
years of professional experience
6
Certification
Work History
The Tuscaloosa Inn
Front Desk Receptionist
02.2016 - 10.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
The Art Bar & Boutique
Customer Service Representative
09.2010 - 01.2015
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
The Emporium
Cashier
08.2007 - 10.2010
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Technical College System of Georgia, Warner Robins, GA
from General Studies
University Overview
- Professional Development: Attention Management
- Professional Development: Business Etiquette
- Professional Development: Customer Service
- Professional Development: Telework & Telecommuting
- Professional Development: Time Management
Skills
- Office Organization
- Guest Relations
- Cash Handling
- Inventory Control
- Administrative Support
- Customer Service
- Call Routing
- Complex Problem-Solving
- Hospitality Best Practices
- Call Routing
- Complex Problem-Solving
- Hospitality Best Practices
- Office Management
- Verbal and Written Communication
- Meeting Scheduling
Certification
- Character of A Leader Training - June 2022 through September 2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained 250+ new hires on sales and service techniques.
- Documented and resolved complaints which led to customer retention.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Software
Social Media
Spreadsheets
Word processing and desktop publishing tools
Presentation Tools
Graphic Design
Quickbooks
Powerpoint
Word Processing
Hobbies
- Community Involvement
- Writing
- Blogging
- Reading
- Art
Interests
Content Creation
Fixing or Troubleshooting Computers
Drawing
Graphic Design
Woodworking
Timeline
Front Desk Receptionist
The Tuscaloosa Inn
02.2016 - 10.2023
Customer Service Representative
The Art Bar & Boutique
09.2010 - 01.2015
Cashier
The Emporium
08.2007 - 10.2010
Technical College System of Georgia
from General Studies
- Character of A Leader Training - June 2022 through September 2022
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