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Laura Battaglia
Registered Nurse
East Palestine,OH
Summary
Health Services Administrator with 3 years years of experience overseeing healthcare services for correctional facilities. Detail-oriented, hardworking and knowledgeable leader with excellent organizational and communication skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
34
34
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Health Service Administrator
CSG
Lisbon, Ohio
02.2020 - Current
- Oversaw accounting, budgeting and financial reporting.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Organized and managed contracts directly related to strategic mission of healthcare system.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
Psychiatric Registered Nurse
Health Net
Phoenix, AZ
09.2003 - Current
- Administered medication and treatments to patients to observe and record responses.
- Explained useful coping methods to relieve depression and anxiety.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Managed patients recovering from medical or surgical procedures.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Floated to Psychiatric facilities, Emergency/Trauma facilities, critical care areas, and recovery room.
Registered Nurse, Emergency Department
Mercy Health Hospital
Youngstown, OH
01.2013 - 01.2020
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion and airway management.
Registered Nurse Educator
Surgical Specialty Center
Phoenix, AZ
06.2009 - 10.2012
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Liaised with medical and nursing personnel to evaluate and improve teaching and nursing practices.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as pharmacology, mental health nursing and community health care practices.
- Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
Registered Nurse, Emergency Department
St Josephs Hospital Sisters
Phoenix, AZ
08.2000 - 12.2002
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Level 1 trauma
RN Quality Manager/Case Manger
Maricopa County
Phoenix, AZ
09.2001 - 10.2002
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Liaised with physicians regarding patient needs, performance and changes.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Emergency Room Registered Nurse
Mercy Health Hospital
Youngstown , Ohio
01.1990 - 09.2001
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Recovery Room Registered Nurse
Sacred Heart Hospital Pensacola
Pensacola , Florida
11.1997 - 09.2000
- Educated patients about post-operative instructions for medication administration, infection complications and preventive health measures.
- Used [Software] and [Software] to enter patient data and recovery notes.
- Coordinated and consulted with healthcare team members to implement, plan and assess patient care plans.
- Obtained and administered medications or intravenous solutions to patients to decrease pain levels and replace lost fluids.
- Conducted thorough post-operative patient assessments to determine patient condition and readiness for discharge.
- Evaluated patient histories, complaints and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed patients recovering from medical or surgical procedures.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Registered Nurse, Emergency Department
Sacred Heart
Pensacola , Florida
09.1996 - 09.2000
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management.
Registered Nurse, Emergency Department
West Jersey Vooehees
Voorhees, New Jesery
09.1993 - 09.1996
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Implemented medication and IV administration, catheter insertion and airway management.
- Precepted new registered nursing graduates.
Psychiatric Registered Nurse
Mercy Youngstown
Youngstown, Ohio
02.1992 - 09.1993
- Administered medication and treatments to patients to observe and record responses.
- Explained useful coping methods to relieve depression and anxiety.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
Education
Nursing - Nursing
Akron University
Akron 06.1985 - 12.1989
Bachelor of Science - Communications Technology
Arizona State University
Tempe, AZ 09.2000 - 05.2003
Skills
Quality assurance
Team Supervision
Strategic consulting
Operational policies and processes
Policy implementation
Interpersonal and written communication
Continuous improvement management
Staff evaluations
Administration and management
Healthcare program management
File and record management
Policy Development
Case Management
Software
Excel
Outlook
Epic
Cerner
License
RN license in 4 states Ohio, Pennsylvania, Florida, and Arizona
Certification
ACLS, BLS, PALS certified
Timeline
Health Service Administrator
CSG
02.2020 - Current
Registered Nurse, Emergency Department
Mercy Health Hospital
01.2013 - 01.2020
Registered Nurse Educator
Surgical Specialty Center
06.2009 - 10.2012
Psychiatric Registered Nurse
Health Net
09.2003 - Current
RN Quality Manager/Case Manger
Maricopa County
09.2001 - 10.2002
Bachelor of Science - Communications Technology
Arizona State University
09.2000 - 05.2003
Registered Nurse, Emergency Department
St Josephs Hospital Sisters
08.2000 - 12.2002
Recovery Room Registered Nurse
Sacred Heart Hospital Pensacola
11.1997 - 09.2000
Registered Nurse, Emergency Department
Sacred Heart
09.1996 - 09.2000
Registered Nurse, Emergency Department
West Jersey Vooehees
09.1993 - 09.1996
Psychiatric Registered Nurse
Mercy Youngstown
02.1992 - 09.1993
Emergency Room Registered Nurse
Mercy Health Hospital
01.1990 - 09.2001
Nursing - Nursing
Akron University
06.1985 - 12.1989