Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Laura Beard

Laura Beard

Westminster,CO

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

30
30
years of professional experience

Work History

Communications Manager

Johann Prosthetics of Boulder
07.2021 - Current
  • Run normal front office operations, scheduling, phones, collections, patient interaction, confirming appointments, etc
  • Handle all internal written and email correspondence with patients, referring offices, other dental and medical modalities
  • Work with two Drs to create, write up and present extensive treatment plans and coordinate multi-doctor and multi-office plans for patients
  • Track patients throughout their treatment in our office as well as partner treatment offices, ensuring Dr to Dr communication
  • Recruit and screen potential employees, run ads, perform on-boarding for new hires.

Marketing Coordinator

Mountain Oral Surgery
07.2020 - 07.2021
  • Promote office and create/continue Provider Relations with referral dentists, visiting 15-20 offices a day
  • Visit new offices, meet with doctors and outline the benefits and advantages of working with our office
  • Promote and plan marketing events and Continuing Educations courses
  • Attend networking events for general dentist offices to market our Oral Surgery Practice.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Answered general marketing department inquiries by email, phone, and mail.

Operations Leader

DentalOne Partners, Broomfield Dental Group
07.2019 - 07.2020
  • Main focus was to perpetuate a productive, efficient and engaged dental practice, while supporting my Doctor, staff and DMO to grow a successful, positive environment
  • Support all company standards in conjunction with my Doctor and staff to keep patient experience our #1 priority
  • Fulfill all front office needs, assist back office when needed, ensure budget and production expectations are met and exceeded, balance financial data and forecast needs/results
  • Present treatment plans and financial options for all TX
  • Support patient flow and maximize budgeted payroll hrs, assist HR in finding qualified candidates, perform new hire and also termination processes
  • Present Action plans and Performance Improvement Plans to employees, conduct quarterly and yearly reviews
  • Facilitate monthly staff meetings and daily huddles to keep communication lines open within our staff
  • Maintain all training and OSHA requirements for staff, ensuring patient and staff safety
  • Run PV2020, which is DentalOne's own dental software, also Kodak imaging.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

North Denver Ortho Manager

Peak Dental Services
11.2018 - 07.2019
  • Supported 7 General Dental offices and three Orthodontists with their Ortho patients
  • Presented treatment plans and financial options
  • Responsible for all staffing needs for 3 Orthodontists and 7 offices
  • Transported all equipment, performed all front office operations and assisted in back office when needed
  • Scheduled all patients, responsible for insurance claims, payments and collections
  • Supported company directives in order to grow and run efficient ortho offices
  • Ran and trained employees on OrthoTrac and converted offices from their old ortho Software
  • Built relationships with patients and local community to establish long-term business growth.

Hygiene/Patient Coordinator

Peak Dental Services
05.2018 - 11.2018
  • Scheduling patients, responsible for flow from check in to check out, Insurance verification, claims, answering phones, duties expanded and ran a one person office, from insurance to treatment planning to scheduling to payment processing, phones, all front office duties and most back office
  • Ran Eaglesoft , Dentrix and Sidexis dental software
  • Same position as previous, private practice purchased by DSO
  • Worked with patients to schedule tests and procedures.
  • Explained upcoming treatment preparation, instructions, and other pertinent facts to patients.
  • Maintained confidentiality of patient data and condition to safeguard health information

Hygiene/Patient Coordinator

Flatirons Family Dental
01.2018 - 05.2018
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors by closely reviewing medical charts and maintaining high levels of communication.

Pet Sitter and Dog Walker

Peace, Love And Paws Pet Sitting
03.2012 - 01.2018
  • Started my own successful pet sitting business
  • Responsibilities include visiting client homes during the day (with client keys) and boarding pets at my home for extended periods of time.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave medication to pets following guidelines from owners.

Secretary III

Modesto Irrigation District
03.2008 - 07.2009
  • Type a variety of materials from marginal notes, rough draft or verbal instructions
  • Compile information from various sources and review documents for accuracy, completeness and conformance to established procedures
  • Compile and tabulate financial or statistical data
  • Classify and post information and kept a variety of records
  • Communicate on telephone and two-way radio
  • Compile and present various Committee Meetings' minutes and agendas
  • General Secretarial Duties
  • Answered multi-line phone system and enthusiastically greeted callers.

Marketing Executive Assistant

Latitude Subrogation Services, Inc
01.2007 - 06.2007
  • Provided assistance to the Chief Marketing Officer in day to day operations including setting up trade shows, client communication, expense tracking, travel arrangements, etc.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Generated leads through phone calls, emails and face-to-face interactions.

CSSAMO Analyst

LMR, Inc
03.2001 - 05.2005
  • Provided customer support in operating and sustaining the Army's Logistics Standard Army Management Information Systems (STAMIS)
  • Responsibilities included support for all application software, limited hardware repair, monitoring user training programs, and new equipment fielding of STAMIS
  • Troubleshoot systems and communications networks that fail to perform to standard, identify the problem as hardware or software and resolve problem accordingly
  • Solve software related problems at the office or unit site
  • Travel on site to units requiring customer assistance visits
  • Perform STAMIS specific workshops for users to improve their system knowledge and lower common operator errors.
  • Queried databases for information needed for report processing.
  • Identified and resolved problems through root cause analysis and research.

Production Controller/System Administrator

Dynamic Science, Inc, US Army Support Element
08.1996 - 03.2001
  • In addition to previous responsibilities, new tasks included interviewing all candidates for various positions within the facility, handled all personnel concerns, purchased all local parts and services, negotiated purchase contracts, prepared all documentation and computer generated items/, and handled any other situations with day-to-day employment
  • Became a trained Systems Administrator/Database Administrator and performed initial setup of a new Network System into the facility
  • Ran tests, diagnostics, and repaired any problems that occurred, as well as ran the system on a day-to-day basis for the government contractor
  • Set up and trained employees to run the new system, converted all old information, and programmed all facility master files.
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

Production Controller

Theta Services, Inc, US Army Support Element
04.1994 - 08.1996
  • Responsibilities included internal planning, scheduling, and controlling of production, kept up the friendly rapport with daily customers, handled any concerns arising from customers or employees, managed receipt of orders, developed priority criteria, made assignments, supplied government with daily, monthly, and quarterly backlog reports generated daily from the production office, controlled Property Book and inventory of entire facility including ordering and turning-in of equipment, and handled new hire, termination, and other personnel paperwork and orientation of all new employees into the company.
  • Prepared job order documents and gave timely approvals.
  • Established and enforced organization systems and standards.
  • Monitored inventory use and adjusted inventory control techniques.
  • Reviewed job orders and adjusted schedules for timely delivery.
  • Trained new employees in various departments and safety standards.

Work Order Clerk

Theta Services, Inc
10.1993 - 04.1994
  • Supported the Project Manager and Production Controller in all phases of office operation, handled daily customers, logged in work orders, requisition parts and accompanying letters, and helped with any personnel problems.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Secretary II

University of Pittsburgh Medical Center
07.1993 - 10.1993
  • Completed secretarial responsibilities within the Parking and Security Department
  • Maximized my computer knowledge, answered multi-line phone, handled all customers both on the phone and in the office.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Employment Assistant

Governor Casey, University of Pittsburgh Medical Center
06.1993 - 07.1993
  • Performed secretarial tasks for the Governor's staff while he was in the Presbyterian University Hospital.

Education

Bachelor of Science - Management

Robert Morris University
Pittsburgh, PA
05.1997

Associate degree - Business Administration

Sawyer Business College
Pittsburgh, PA
01.1993

Skills

  • Experience with the following software: Eaglesoft and Dentrix, and PV2020 dental software, OrthoTrac and Oasys Orthodontic software, Sidexis and Kodak imaging software, IT/Help Desk, HP/UX, Unix, Oracle, MS Office, Outlook (and Business Manager), PowerPoint, Excel, Access, Word, FTP, Dbase, ASCII, Fax, virtual fax, PBX, scanner, photo editing, presentation preparation, internet security training, newsletter creation, Adobe, PCNow, Ring Central, PBX, MeetMeNow, Facetime, Skype, all Social Media Platforms (Facebook, Snapchat, Instagram, etc)
  • Marketing Writing
  • Office Administration
  • Special Event Projects
  • Information Confidentiality
  • Administrative Support Specialist
  • Grammar Understanding
  • Meeting Agendas and Minutes
  • Board of Directors Support
  • Schedule Management
  • Travel Arrangement Coordination
  • Executive Presentation Development

Timeline

Communications Manager

Johann Prosthetics of Boulder
07.2021 - Current

Marketing Coordinator

Mountain Oral Surgery
07.2020 - 07.2021

Operations Leader

DentalOne Partners, Broomfield Dental Group
07.2019 - 07.2020

North Denver Ortho Manager

Peak Dental Services
11.2018 - 07.2019

Hygiene/Patient Coordinator

Peak Dental Services
05.2018 - 11.2018

Hygiene/Patient Coordinator

Flatirons Family Dental
01.2018 - 05.2018

Pet Sitter and Dog Walker

Peace, Love And Paws Pet Sitting
03.2012 - 01.2018

Secretary III

Modesto Irrigation District
03.2008 - 07.2009

Marketing Executive Assistant

Latitude Subrogation Services, Inc
01.2007 - 06.2007

CSSAMO Analyst

LMR, Inc
03.2001 - 05.2005

Production Controller/System Administrator

Dynamic Science, Inc, US Army Support Element
08.1996 - 03.2001

Production Controller

Theta Services, Inc, US Army Support Element
04.1994 - 08.1996

Work Order Clerk

Theta Services, Inc
10.1993 - 04.1994

Secretary II

University of Pittsburgh Medical Center
07.1993 - 10.1993

Employment Assistant

Governor Casey, University of Pittsburgh Medical Center
06.1993 - 07.1993

Bachelor of Science - Management

Robert Morris University

Associate degree - Business Administration

Sawyer Business College

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Laura Beard