Laura Becerra
Ardmore,OK
Summary
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Energetic and highly organized individual with talent for multitasking and problem-solving. Well-versed in tenant relations and property maintenance, bringing excellent administrative and communication skills. Committed to maximizing property value and enhancing tenant satisfaction.
Developed skills in tenant relations and property operations within fast-paced, customer-focused environment. Skilled in coordinating maintenance, handling administrative tasks, and resolving conflicts efficiently. Looking to transition these skills into new field to drive positive outcomes and streamline processes.
Overview
7
7
years of professional experience
Work History
Property Manager
Viewpoint Community
03.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
FOH Team Member
Taco Casa -winstar Casino
01.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
Education
General Studies -
Oceana High School
Pacifica, CA06.1990
Languages
Spanish
Native or Bilingual
Timeline
FOH Team Member
Taco Casa -winstar Casino
01.2023 - Current
Property Manager
Viewpoint Community
03.2018 - Current
General Studies -
Oceana High School
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