Laura Beckner
Houston,TX
Summary
Customer-focused Quality Assurance Manager with seventeen years of experience in the Radon Testing Industry with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards and specifications. Talented at clearly specifying quality requirements as well as working with customers and clients to ensure fantastic service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Director of Quality Assurance
Radalink, Inc
Atlanta, GA
06.2006 - 09.2023
- Conducted regular audits from State agencies to ensure compliance with each individual state industry regulations and internal policies.
- Managed team members by providing direction, motivation, coaching, and mentoring as state specific regulations evolved.
- Ensured compliance with regulatory requirements related to product and service safety and efficacy.
- Kept records of quality reports and statistical reviews.
- Provided guidance by developing appropriate corrective action plans based on external audits and implemented them in our day to day operations.
- Understood and followed oral and written direction
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently
- Maintained updated knowledge through continuing education and advanced training of the industry and licensing requirements for my job title as well licensing the required that the company have.
- Analyzed test results from laboratory experiments and field trials in order to determine acceptable levels of product performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined optimum points to sample products and created protocols to obtain reliable data.
- Ensured the accuracy of all Quality Control documentation including SOPs, test results by training employees on proper quality assurance processes.
- Maintained current knowledge of industry regulations related to product safety and quality assurance.
Store Manager
Palm Beach Tan
Beaufort, SC
07.2008 - 09.2010
- Formed and sustained strategic relationships with clients.
- Developed strategies to maximize sales and profitability.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Implemented successful business strategies to increase revenue and target new markets.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs..
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Skills
- Corrective Action Planning
- Quality Management
- Customer Service
- Effective Multitasking
- Critical Thinking
References
References available upon request.
Timeline
Store Manager
Palm Beach Tan
07.2008 - 09.2010
Director of Quality Assurance
Radalink, Inc
06.2006 - 09.2023
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