Laura Bedard
New Bern,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Eventus WholeHealth
10.2022 - Current
- Preparing charts, Scheduling patients, Creating roasters, Using several different EHR systems including PCC, Matrix, Accuflo, etc, Visiting different facilities with provider, Scribing for provider in different facilities, Tele-hosting visits for different providers
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Medical Assistant
Troy Family Physicians
01.2020 - 06.2022
- Take patients back, vitals, and prep patients for procedures, Maintain and set up patient rooms, Prepare immunizations, antibiotics, infusions, and cortisone shots, Update patient charts and charting through EMR, Answering patient phone calls, relaying test results, triaging, Scheduling and updating patient information in computer, Staff Scheduling, Ordering lab supplies and samples, Reading, reporting, and fixing refrigerator temperatures for immunizations, Assisting with patient and family education
Administrative Assistant
Venice Honda
08.2016 - 09.2019
- Manage all window tint orders, Manage all addendum and formats, Parking, moving all new cars, Tinting new and used cars
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
Certified Medical Assistant
Conover
10.2018 - 12.2018
- Take patients back, vitals, and prep patients for procedures, Maintain and set up patient rooms, Prepare and administer immunizations, antibiotics, steroids, and allergy shots, Venipuncture and finger pricks, Preforming urinary catheterizations, Assisting with IVs and sutures, Updated patient charts and charting through EMR
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Certified Medical Assistant
Charlotte
02.2015 - 06.2016
- Prepare patients for doctors, vitals, and prepping patients for procedures, Prepare and administer immunizations, antibiotics, and steroids, Maintain and set up patient rooms, Scheduling appointments, Assist with patient and family education, Answer multi-line phone, operate fax, and copy machine, Answer patient calls and relay test results, Utilize PC to enter and retrieve patient data, Finger pricks
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Certified Medical Assistant
Elizabeth Pediatrics
05.2013 - 06.2016
- Prepare patients for doctors, vitals, and prepping patients for procedures, Prepare and administer immunizations, antibiotics, and steroids, Some medical transcription, Maintain and set up patient rooms, Scheduling appointments, Assist with patient and family education, Finger pricks, Utilize PC with EMR to enter and retrieve patient data, Answer multi-line phone, operate fax, and copy machine
Office Manager
Miami Glass Tinting
05.2013 - 02.2015
- Greet customers, Manage Payroll for Small Family-Owned Business, Conduct research for office projects and graphic work, Manage Accounts Payable and Receivables, Manage Office Activities and Functions, Schedule Appointments, Inform Customers of Products and Prices
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Certified Medical Assistant
Suburban Pediatric Clinic
05.2005 - 03.2008
- Synagis Coordinator, Order lab and office supplies, Inventory of immunizations on NCIR, Take patients back, vitals, and prepping patients for procedures, Maintain and set up patient rooms, Prepare and administer immunizations, antibiotics, steroids, and allergy shots, Venipuncture and finger pricks, Preforming urinary catheterizations, Assisting with IVs, sutures, lumbar punctures, and circumcisions, Answering and directing phone calls, Updated patient charts and charting through EMR
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05.2013
Completion of NA course - Nursing Assistance
Central Piedmont Community College
Charlotte, NC04.2013
Tech Skills for Medical Transcription - Medical Transcription
Johnson C Smith University
Charlotte, NC01.2009
Graduate of King’s College for Medical Assisting - Medical Assisting
King's College
Charlotte, NC05.2005
High School Diploma -
Shenendehowa High School
Clifton Park, NY06.2001
Skills
- HIPAA Compliance
- Inventory and Supply Management
- Medical Records Managements
- Patient Assessments
- Medical Billing
- Specimens Collection and Processing
- Phlebotomy
- Medical Office Administration
- Dementia and Alzheimer's Knowledge
- Laboratory Maintenance
- Medical Procedures
- Valid NC Driver's License
- EMR / EHR
- Vital Signs Documentation
- Appointment Scheduling
- Clinical and Operational Judgement
References
- Dr. Russell Wenacur, MD at Troy Family Physicians, (518)237-7363
- Dr. Meredith Faulkner, MD at Mecklenburg Medical Group, (704)489-3010
- Susan Livengood, CLINICAL TEAM LEADER, 3396 Cloverleaf Parkway, Kannapolis, NC, 28083, (704)403-7740
- Lauren McCroskey, (540)597-2808
- Ainia Gordan, (518)237-7363, TFPainia@hotmail.com
- Brandi Roman, (828)781-1584
- Susan Huffman, (828)328-1118
- Robert Timmons, (910)915-3471, Rtimmons1106@gmail.com
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Eventus WholeHealth
10.2022 - Current
Certified Medical Assistant
Troy Family Physicians
01.2020 - 06.2022
Certified Medical Assistant
Conover
10.2018 - 12.2018
Administrative Assistant
Venice Honda
08.2016 - 09.2019
Certified Medical Assistant
Charlotte
02.2015 - 06.2016
Office Manager
Miami Glass Tinting
05.2013 - 02.2015
Certified Medical Assistant
Elizabeth Pediatrics
05.2013 - 06.2016
Certified Medical Assistant
Suburban Pediatric Clinic
05.2005 - 03.2008
Associate of Arts -
Central Piedmont Community College
Completion of NA course - Nursing Assistance
Central Piedmont Community College
Tech Skills for Medical Transcription - Medical Transcription
Johnson C Smith University
Graduate of King’s College for Medical Assisting - Medical Assisting
King's College
High School Diploma -
Shenendehowa High School