Highly motivated Sales Associate with extensive customer service
Laura Bell
Lebanon,TN
Overview
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Work History
Deli Associate
Publix Grocery Store
01.2023 - Current
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Created appealing food arrangements for party trays and specialized orders.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Operations Associate
JCPenney
11.2022 - 12.2022
- Aided in formulating budget to manage expenses and control costs.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Followed shipping and receiving procedures for goods and materials.
- Collaborated with peers and other business areas to leverage best practices.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Increased customer service success rates by quickly resolving issues.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Built relationships with external stakeholders to establish seamless operations.
- Volunteered to help with special projects of varying degrees of complexity.
OPG Picker
Walmart
09.2022 - 11.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Developed plan-o-grams and layouts that maximized sales.
- Sorted and organized items in designated areas for easy access.
- Used RF scanners to track orders and verify accuracy.
- Scanned and verified UPC codes for all products to aid in identification.
- Greeted store customers and discussed needs.
- Prepared and checked outbound shipments for accuracy.
- Followed safety protocols and procedures to minimize workplace accidents.
- Greeted customers and directed to requested products.
Front End Associate
O'Charley's Restaurant & Bar
03.2022 - 09.2022
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Sears
03.1995 - 03.2011
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Informed customers of promotions to increase sales productivity and volume.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Associate of Science - Business Administration
Brevard Community College
CocoaSkills
- Coaching and Training
- Cleaning and Sanitizing
- POS System Operations
- Expo and Line Support
Timeline
Deli Associate
Publix Grocery Store
01.2023 - Current
Operations Associate
JCPenney
11.2022 - 12.2022
OPG Picker
Walmart
09.2022 - 11.2022
Front End Associate
O'Charley's Restaurant & Bar
03.2022 - 09.2022
Sales Associate
Sears
03.1995 - 03.2011
Associate of Science - Business Administration
Brevard Community College