Summary
Overview
Work History
Skills
Timeline
Volunteer

Laura Bell

Crystal Lake,IL

Summary

High-energy Server/Bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

4
4
years of professional experience

Work History

Bartender

JJ Twig's
Wauconda, IL
02.2020 - Current
  • Trained new bartenders on drink preparation and upselling techniques.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Balanced daily registers and generated sales reports for management.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Resolved customer complaints in a professional manner.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Stocked ice bins and coolers as needed throughout shift.
  • Processed payments accurately and efficiently with POS system.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Assisted in setting up the bar for service shift.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Performed opening and closing duties including restocking supplies.

Server

JJ Twig's
Wauconda, IL
02.2020 - Current
  • Assisted in training new servers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Informed customers of daily specials and signature menu items.
  • Delivered food orders promptly and courteously.
  • Responded to ad hoc cleaning duties at end of shift.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Skills

  • Food Running
  • Safe Food Handling
  • Table Setting
  • Guest Engagement
  • Supply Restocking
  • Order Management
  • Relationship Management
  • Point of Sale (POS) System Operations

Timeline

Bartender

JJ Twig's
02.2020 - Current

Server

JJ Twig's
02.2020 - Current

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Laura Bell