Dynamic operations manager with a proven track record at Aramark, excelling in personnel management and business planning. Successfully enhanced customer satisfaction through effective staff training and streamlined processes, achieving significant cost savings. Skilled in hiring and documentation, fostering strong vendor relationships to optimize supply chains and drive operational efficiency.
Work History
Owner/Operator
Self Employed
Operated daily business functions, ensuring smooth workflow and customer satisfaction.
Managed inventory levels, coordinating timely restocking and minimizing shortages.
Developed marketing strategies to enhance local visibility and attract new customers.
Oversaw financial transactions, maintaining accurate records of sales and expenses.
Trained staff on operational procedures to improve efficiency and service quality.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Kept all building areas and equipment functional and well-organized to promote business performance.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Parts Inspection
Continental Automotive
2016 - 2017
Motel Manager
Glenville State Housing Corp
2010 - 2016
Managed daily operations, ensuring efficient front desk and housekeeping services.
Oversaw guest check-in/check-out processes, maintaining high service quality standards.
Implemented staff training programs to enhance team performance and customer satisfaction.
Monitored inventory levels, optimizing supply orders for operational efficiency.
Developed marketing strategies to increase occupancy rates and revenue generation.
Resolved guest complaints effectively, fostering positive relationships and repeat business.
Coordinated maintenance schedules, ensuring facility upkeep and safety compliance.
Analyzed financial reports to drive budget adherence and cost-saving initiatives.
Improved guest satisfaction by implementing efficient check-in and check-out procedures.
Trained staff on best practices, enhancing overall motel performance and guest experience.
Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Developed strong relationships with local businesses to increase referrals and drive business growth.
Food Service Manager
Aramark
1999 - 2006
Managed daily food service operations, ensuring compliance with health and safety regulations.
Trained and mentored staff on food preparation techniques and customer service standards.
Implemented inventory control procedures to minimize waste and optimize supply levels.
Developed and maintained schedules for kitchen staff to enhance workflow efficiency.
Monitored food quality and presentation, ensuring adherence to company standards.
Collaborated with vendors to negotiate contracts, securing favorable terms for supplies.
Conducted regular performance evaluations, providing constructive feedback for team development.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Tracked food production levels, meal counts, and supply costs.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Reviewed and approved employee schedules and timesheets.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.