Laura Belle
Long,SC
Summary
To assist in every aspect of the company by displaying customer service skills, communications, interpersonal skills not only in a hospital setting but in an office setting as well. Talent for quickly mastering technology such as EMR systems Cerner, Meditech, ECW and EPIC. Microsoft Office suite, and office equipment. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential information in accordance with HIPPA , Commercial and Governmental insurance companies. Flexible and versatile-able to maintain a sense of humor under pressure. Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
23
23
years of professional experience
Work History
Financial Counselor
McLeod Seacoast Hospital Orthopaedics
12.2023 - Current
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Revenue Support Supervisor
Little River Medical Center
12.2021 - 10.2023
- Collaborated with cross-functional teams to develop and implement revenue cycle policies and procedures.
- Created monthly schedules, maintained time records and submitted payroll with help of [Software].
- Conducted regular audits of charge capture systems to identify potential issues or areas for improvement within the revenue cycle process.
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
- Conducted audits of registrations, insurance verifications, and insurance denials.
- Managed accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
- Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
- Streamlined billing procedures for increased accuracy, reducing errors and improving overall collections.
- Reduced accounts receivable days outstanding by streamlining collection efforts and collaborating closely with customers for prompt payments.
- Monitored and guided revenue cycle operations.
Insurance Authorization Specialist
Mcleod Seacoast Physical Therapy (PRN)
10.2020 - 11.2021
- Document eligibility, benefit and authorization information in accordance with established guidelines
- Research patient accounts due to invalid and/or missing authorization information and correspond with therapists, insurance companies, patients
- Verify prior authorizations and/or pre-service requirements are met
- Proactively manages and maintains all outstanding authorization accounts to increase billing of clean claims
- Provide outstanding customer service to patients and develop and maintain positive working relationships with internal and other external customers
- Identify and report trends and prior authorization issues relating to billing and reimbursement
- Document all account activity and correspond to inquires in a timely manner
- Reviews accounts on a daily basis while meeting or exceeding all daily, weekly and monthly production goals
- Communicates and works effectively with colleagues within the department
- Follows written and verbal communications.
Financial Counselor
CMC Cancer Center
09.2019 - 10.2020
- Help assist patients with many types of patient program application to assist with free drug for oral or infusion therapy
- Coordinate with the hospital facility to help patients with charity care
- Helping patients with extensive paperwork for copay assistance
- Interacting with the cancer team frequently about the patient’s treatment plan such as chemo regimen changes ensuring that a prior authorization is needed or not
- Counsel patients on financial assistance if there’s a for basic needs such as transportation, supplies, food, and some medication through the cancer foundation fund.
Oncology Intake Coordinator
McLeod Oncology & Hematology Seacoast
01.2015 - 08.2019
- Responsible for coordination of patients benefits and referrals
- Assist patients oral chemotherapy drugs through co-pay assistant programs
- Scheduling diagnostic referrals such as CT, PET, and MRI
- Working knowledge of referral policies and procedures
- Obtaining authorizations for medical procedures through various insurance companies
- Responsible for verifying patient’s benefits prior to appointments
- Obtaining all medical records necessary for patient appointments and scanning into EMR system.
Veterinarian Technician
Windsor Animal Hospital
10.2010 - 11.2014
- Feed and medicate hospitalized animals
- Lab analysis
- Inducing and monitoring animals under anesthesia
- Assist with surgery prep
- Dress wounds
- Immunization of pets
- Client education
- Dental care assistance
- Office duties - filing scheduling for appointments.
Claims Specialist III
Blue Cross Blue Shield (PGBA)
03.2004 - 09.2009
- Assist patients with Medicare benefits and claims
- Interface with customers via inbound/outbound calls
- Correspond with subscribers via phone or written correspondence concerning medical claims
- Issuing out refunds to the subscriber payment if an overpayment occur
- Research information on a denied claim
- If claim is clean resubmission will occur to recoup the correct payment amount.
Hazard Insurance Team Lead/Processor
Assurant Solutions
07.2001 - 02.2004
- Manage all aspects of customer service/ new lines of homeowners insurance
- Contact agents about hazard insurance for new homeowners
- Correct any or all hazard processing errors
- Assist upper management with daily reports using Excel
- Perform QCs on customer service calls to ensure calls were handled in the correct manner
- Handling all escalated and high priority calls.
Education
Bachelors Degree - Social Services
Maryville University (Online)
St. Louis, MO07.2026
Associate Degree - Health Administration
Ultimate Medical Academy
Clearwater, FL12.2017
Associate Degree - Computer Technology
Denmark Technical College
Denmark, SC05.2000
Skills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Counseling
- Telephone Etiquette
- Insurance Planning
- Professional relationship building
- Medicare Expertise
- Claims Processing
- Medicaid knowledge
- Payment Negotiations
- Revenue Cycle Management
- Medical Billing
- Caring and Empathetic
- Patient Education
- Documenting and Recording Information
References
References are available upon request.
Timeline
Financial Counselor
McLeod Seacoast Hospital Orthopaedics
12.2023 - Current
Revenue Support Supervisor
Little River Medical Center
12.2021 - 10.2023
Insurance Authorization Specialist
Mcleod Seacoast Physical Therapy (PRN)
10.2020 - 11.2021
Financial Counselor
CMC Cancer Center
09.2019 - 10.2020
Oncology Intake Coordinator
McLeod Oncology & Hematology Seacoast
01.2015 - 08.2019
Veterinarian Technician
Windsor Animal Hospital
10.2010 - 11.2014
Claims Specialist III
Blue Cross Blue Shield (PGBA)
03.2004 - 09.2009
Hazard Insurance Team Lead/Processor
Assurant Solutions
07.2001 - 02.2004
Bachelors Degree - Social Services
Maryville University (Online)
Associate Degree - Health Administration
Ultimate Medical Academy
Associate Degree - Computer Technology
Denmark Technical College
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