Laura Bendorf
Gurnee,IL
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and drive the advancement of organizational objectives with dedication and enthusiasm. Motivated by personal responsibility, self-driven to excel in any task or project that comes my way.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Food & Beverage Office Clerk, Seasonal Part-Time
Six Flags Great America
04.2024 - 10.2024
- Updated records and generated reports for company database.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
Executive Secretary
NILES TOWNSHIP HIGH SCHOOL
06.2010 - Current
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Assisted in preparation of financial reports, budgeting and forecasting for the Physical Welfare Office.
- Acute attention to detail while focusing on efficiency and time management skills
- Proficient in MS Office (Word, Excel, PowerPoint) Infinite Campus, School Dude, I-Visions
- Strong sense of integrity and compassion coupled with the ability to work within a diverse environment of associates, peers, directors, suppliers, students and parents.
- Handled confidential information in professional manner.
- Worked with senior management to initiate new projects and assist in various processes.
- Passionate about learning and committed to continual improvement.
Front Desk Receptionist
NILES TOWNSHIP HIGH SCHOOL
11.2002 - 06.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process while answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct locations for a multi line system with approximately 500 employees
- Sorted and routed incoming mail and messages to relevant personnel without delay.
- Sorted and routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Clerical Substitute
NILES TOWNSHIP HIGH SCHOOL
07.2000 - 11.2002
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Highly requested and respected substitute.
Main Office Summer Help
WEBER HIGH SCHOOL (Closed Summer 1999)
- Ability to order and distribute all textbook materials
- Scheduled as relief on the switchboard
- Process and distribute daily mail and faxes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Associates of Arts Degree (concentration: general studies) -
CITY COLLEGES OF CHICAGO, WILBUR WRIGHT COLLEGE
05.2008
Skills
- Strong Problem Solver
- Meticulous attention to detail
- Verbal Communication
- Active Listening
- Relationship Building
- Social Perceptiveness
- Multi-Task Management
- Workflow Optimization
- Calendar Management
- Billing and Invoicing
- Excel spreadsheets
- Supervising staff
Professional Development
- Trained and mentored new employees on company procedures and safety protocols.
- Multiracial Student Association Network (MSAN) Sponsor, 02/2022, 08/2023
- Special Olympics Head Coach, 08/2016, Present
- Extended School Year Paraprofessional, Summer 2019, Summer 2023
- Multiracial Student Association Network (MSAN) Conference Chaperone, Fall 2019
- Restorative Practices, Winter 2019
- Courageous Conversations, Spring 2018
Certification
- Paraprofessional License - 2015-Present
References
References Available upon request
Languages
English
Native or Bilingual
Timeline
Food & Beverage Office Clerk, Seasonal Part-Time
Six Flags Great America
04.2024 - 10.2024
Executive Secretary
NILES TOWNSHIP HIGH SCHOOL
06.2010 - Current
Front Desk Receptionist
NILES TOWNSHIP HIGH SCHOOL
11.2002 - 06.2010
Clerical Substitute
NILES TOWNSHIP HIGH SCHOOL
07.2000 - 11.2002
Main Office Summer Help
WEBER HIGH SCHOOL (Closed Summer 1999)
Associates of Arts Degree (concentration: general studies) -
CITY COLLEGES OF CHICAGO, WILBUR WRIGHT COLLEGE
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