Laura Bennett
Westminster,MD
Overview
29
29
years of professional experience
Work History
Office Manager
America's Realty LLC
11155 Red Run Blvd. Suite 320
05.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Interacted with customers by phone, email, or in-person to provide information.
- Transferred and directed phone calls, guests, and mail to correct staff members.
Office Manager
JDL Electric Company, Inc.
1510 Caton Center Dr. Suite P Baltimore, MD
01.2012 - 04.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Evaluated and improved financial records to make important business decisions.
- Prepared and filed tax forms to meet needs of customers.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Property Manager
St. John Properties, Inc.
2560 Lord Baltimore Dr. Baltimore MD
01.1995 - 09.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 1000 tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
Bachelor of Science - Finance
Towson State University
Towson MD12.1996
Skills
- Senior Leadership Support
- Information Protection
- Workflow Planning
- Database Administration
- Policy and Procedure Modification
- MRI Accounting Software
- Building Operations
Timeline
Office Manager
America's Realty LLC
05.2023 - Current
Office Manager
JDL Electric Company, Inc.
01.2012 - 04.2023
Property Manager
St. John Properties, Inc.
01.1995 - 09.2011
Bachelor of Science - Finance
Towson State University