Laura Bentley

Manager of Operations

Pleasures

06.2006 - Current

Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Interacted well with customers to build connections and nurture relationships.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Demonstrated leadership skills in managing projects from concept to completion.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Strengthened communication skills through regular interactions with others.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours across night, weekend, and holiday shifts.
Gained strong leadership skills by managing projects from start to finish.
Excellent communication skills, both verbal and written.
Demonstrated strong organizational and time management skills while managing multiple projects.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.