Laura Berger
Colorado Springs,CO
Summary
Proven track record in enhancing warehouse efficiency and safety at Amazon, demonstrating expertise in forklift driving and a commitment to maintaining high-quality standards. Excelled in fostering team collaboration and communication, significantly reducing shipping errors. Skilled in robotics operation, ensuring seamless integration of automation in shipping procedures.
Overview
24
24
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Colorado Springs, CO
12.2020 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Utilized material handling equipment responsibly, reducing workplace accidents and maintaining an organized warehouse layout conducive to efficient operations.
- Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Inspected machinery and equipment to determine functionality and performance.
- Excellent communication skills, both verbal and written.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Customer Fulfillment Associate
Amazon
Jeffersonville, IN
03.2016 - 07.2018
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
Sales Associate
Wal-Mart Supercenter
Colorado Springs, CO
06.2000 - 05.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Studio Arts
Indiana University Southeast
New Albany, INPhotography
Colorado State University - Pueblo
Pueblo, COGraphic Design
Arizona State University
Tempe, AZFine Arts
Adams State University
Alamosa, COSkills
- Loading and unloading
- Shipping procedures
- Warehouse Safety
- Cycle counting
- Order Picking
- Pallet jack proficiency
- Forklift driving
- Warehouse Operations
- Shipping and receiving
- Robotics and Automation Experience
- Robotics Operation
- Robotics Safety
- Robotics Troubleshooting
Timeline
Fulfillment Center Associate
Amazon
12.2020 - Current
Customer Fulfillment Associate
Amazon
03.2016 - 07.2018
Sales Associate
Wal-Mart Supercenter
06.2000 - 05.2006
Studio Arts
Indiana University Southeast
Photography
Colorado State University - Pueblo
Graphic Design
Arizona State University
Fine Arts
Adams State University