Laura Betancourt Ortiz
Queens Village
Summary
Bilingual professional with proven skills in customer service and teamwork. Known for creating engaging programs that promote social skills and collaboration among students.
Overview
4
4
years of professional experience
1
1
Certification
Work History
After-School Counselor
Commonpoint Queens
Rego Park, NY
02.2024 - Current
- Facilitated engaging activities to promote social skills and teamwork among students.
- Supervised daily operations to ensure a safe and supportive environment for children.
- Developed and implemented creative lesson plans aligned with educational objectives.
- Trained new counselors on program protocols and best practices for child interaction.
Coffee Barista
Starbucks
Queens, NY
07.2025 - 11.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with team members to optimize workflow and enhance overall customer satisfaction.
Cashier
Stacked Sandwich Shop
Forest Hills, NY
07.2022 - 11.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Health Sciences
Stony Brook University
Stony Brook, NY05.2028
Skills
- Bilingual fluency in Spanish
- Multitasking efficiency
- Teamwork and collaboration
- Instructional leadership
- Adaptability and flexibility
Certification
- CNA - Certified Nurse Assistant
Timeline
Coffee Barista
Starbucks
07.2025 - 11.2025
After-School Counselor
Commonpoint Queens
02.2024 - Current
Cashier
Stacked Sandwich Shop
07.2022 - 11.2022
Health Sciences
Stony Brook University