Laura Beutler
Project Coordinator
Rochester,MI
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Project Coordinator
TEKsystems
05.2023 - 09.2023
- Coordinated with Engineers and vendors with installation of SentinelOne Cybersecurity Agent on Telco systems for Fortune 100 Telecom Company.
- Managed 300+ servers with greater than 75% completion.
- Communicated daily via meetings, emails and Slack for updates and created meetings when required.
- Created and executed strategies to drive understanding and success of product installations.
- Collaborated with team of engineers to correct product installation issues.
- Documented each step in projects process to confirm security measures are in place.
- Distinguished product issues and gathered information on customer experiences.
- Liaised with internal and external parties on procurement of new product installation and problem solving.
Migration Implementation Partner
TEKsystems
03.2022 - 07.2022
- Ensure that customers are transitioned from competitor products and services to Fortune 100 Telecom Company in way that enables growth and retention of new and existing high-value business customers
- Provide customer on-boarding and migration experience and execute well-developed implementation plan
- Successfully lead and completed 200+ implementations based on opportunities and complexity of deployments
- Creation and delivery of complex implementation & deployment (on-boarding) plans, with timelines and milestones for transition
- Introduce “self-help” tools that enable program administrators to effectively manage on-boarding process and end-user requirements
- Administer Telecom Manager and end-user surveys that will measure customer satisfaction with over-all on-boarding process.
Lead Assist/Customer Service Representative
Robert Half, State Of Michigan & Centene
02.2021 - 03.2022
- Trained, reviewed, and mentored 30+ team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Design, implement, or evaluate training and development documents, customer service initiatives, or performance measurement criteria
Physical Therapist Assistant
Alpha Home Care
06.2020 - 02.2021
- Provided Physical Therapy in home for 4+ patients week.
- Document examination results, treatment plans, and patients' outcomes
- Develop comprehensive plans for immediate and long-term rehabilitation including therapeutic exercise
- Assess patients' balance and strength using standardized clinical measures
- Monitor effectiveness of pain management interventions such as laser, ultrasound and TEN's unit.
- Assessed treatment plans and made adjustments for maximum benefits.
Physical Therapist Assistant
Encore Rehabilitation, Wellbridge
02.2017 - 06.2020
- Provided Physical Therapy in Skilled Nursing Facility to 10-18 people per day.
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable exercise programs to meet any special requirements
- Teach proper breathing techniques used during physical exertion
- Document examination results, treatment plans, and patients' outcomes
- Perform home evaluation and caregiver education, for safe transition home
- Clinical Instructor for physical therapist assistant students, teaching and providing guidance with real world and hands on experiences.
Physical Therapist Assistant
William Beaumont Outpatient
06.2013 - 02.2017
- Treated 10-20 patients in outpatient setting for joint replacements, injuries, general weakness with improved outcomes.
- Protect security of medical records to ensure confidentiality.
- Document examination results, treatment plans, and patients' outcomes
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable therapy programs to meet any special requirements
- Conduct therapeutic and balance classes for improved safety awareness.
Education
Associate of Applied Science - Business Administration
Macomb Community College
Clinton, MI03.2013
Associate of Applied Science - Physical Therapist Assistant
Macomb Community College
Clinton, MI03.2013
Skills
- Attentive and Responsive - Expert
- Slack - Experienced
- Salesforce - Experienced
- Microsoft 365 - Experienced
- Dependable and Organized - Expert
- Timelines and Milestones - Experienced
- Kickoff Meetings - Experienced
- Verbal and Written Communication - Expert
- CSS Proficiency - Beginner
- JavaScript - Beginner
- HTML - Beginner
- Programming - Beginner
Certification
- Certified Full Stack Web Development, Michigan State University College of Engineering - March 2023
- Google IT Support Certificate - March 2022
- Licensed Physical Therapist Assistant - March 2013 thru Present
Timeline
Project Coordinator
TEKsystems
05.2023 - 09.2023
Migration Implementation Partner
TEKsystems
03.2022 - 07.2022
Lead Assist/Customer Service Representative
Robert Half, State Of Michigan & Centene
02.2021 - 03.2022
Physical Therapist Assistant
Alpha Home Care
06.2020 - 02.2021
Physical Therapist Assistant
Encore Rehabilitation, Wellbridge
02.2017 - 06.2020
Physical Therapist Assistant
William Beaumont Outpatient
06.2013 - 02.2017
Associate of Applied Science - Business Administration
Macomb Community College
Associate of Applied Science - Physical Therapist Assistant
Macomb Community College
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