Laura Bevan
Levittown,PA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages quick learning expertise to manage job functions. Excellent communicator with focus on results.
Overview
12
12
years of professional experience
Work History
Production Assistant /Secretary
Smith Edwards-Dunlap
10.2021 - 04.2024
- Handling (Advanced test samples) following purchase orders instruction's – Counting, Stamping, Sticker, Shrink wrapping, packaging, boxing, Labeling, Sending out to client
- Communicating with Clients to ensure they receive their materials on time
- Accountable for Job history folders & releasing jobs to production
- Communicating with staff to make sure I have labeling and answer sheets for assignments
- Receiving job history folders, sorting in order, make sure all signatures are accounted for and put away in locked cabinet
- (Review, Verify Documents, Store in confidential storage such as a locked cabinet) Roll form code labels in 30, 100 (2) and 350's send to client
- Entering Data/ maintaining spreadsheet Answering phone calls Paging co-workers Forwarding calls Running time sheets Entering purchase orders into system
Costing Representative
Smith Edwards Dunlap
05.2022 - 10.2022
- Calculate job costs and ensuring all outside vendor costs included in the job before sending up to the sales department
- Back up to the switchboard operator including covering lunches and breaks
- Data entry, filing and copying functions
- Entering purchase orders into the IBM system
- Use of Microsoft Excel, Access, Word, Email and Internet Explorer
- Distribute daily and monthly reports to upper management.
Quality Auditing Analyst & Traffic Coordinator
Accenture
05.2012 - 08.2020
- Accenture Tennessee Unemployment project April 2020 – July 2020 Accountable for the timely and accurate handling and quality control of secure materials and contracts
- Manage, monitor, and track the status of materials as they move through the build to product realization to delivery workflow
- Assured the on-time processing of materials and delivery of supplier quality samples—99.97 % on-time
- Perform finished goods inspections to assure supplier adhered to the established standards and job requirements to achieve desired product outcomes
- Support the internal investigation, containment response and remediation plan for supplier instigated non-conformances
- Initiate and record incident reports for non-conforming events
- Review and record customer complaints
- Inspect score reports for print quality conformance
- Frequent Data Entry in Microsoft Excel and Ez-Print tracking milestones
- Managing UPS Shipping and Tracking closely
- Pays close attention to detail when entering data
- Customer Service consists of working with print vendors
- Frequent use in Microsoft Outlook, Microsoft Access, Microsoft Word, and Microsoft Excel
- Escalate supplier issues and product defects that require formal investigation and corrective action database.
Education
Diploma -
Empire Beauty School
01.2007
Diploma -
Neshaminy High School
01.2003
Skills
- Inspection
- Mailing UPS
- Product Traceability
- Workflow Management
- Corrective Action
- Customer Escalation
- Process Improvement
- Customer Service
- Quality Control
- Finished Goods Tracking
- Back office Services
- Microsoft Excel
- Microsoft Outlook
- Record Maintenance
- Microsoft Word
- Data Entry
- Microsoft Access
- Meeting deadlines
- Production Support
- Inventory Monitoring
- Production Workflow
- Verbal and written communication
- Administrative Support
- Work Order Interpretation
- Logistics Planning
- Production understanding
- Team Collaboration
- Punctual and Reliable
- Flexible and Adaptable
- Attention to Detail
- Effective Multitasking
- Detail Oriented
- Relationship Building
- Project Management
- Workflow Optimization
- Office Administration
- Data Management
- Content Editing
- Digital Communications
- Performance Improvement
Timeline
Costing Representative
Smith Edwards Dunlap
05.2022 - 10.2022
Production Assistant /Secretary
Smith Edwards-Dunlap
10.2021 - 04.2024
Quality Auditing Analyst & Traffic Coordinator
Accenture
05.2012 - 08.2020
Diploma -
Empire Beauty School
Diploma -
Neshaminy High School
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