Overview
Work History
Education
Skills
Timeline
Generic

Laura Blackburn

Maricopa,AZ

Overview

11
11
years of professional experience

Work History

BHT

Behavioral Health Network Inc.
Maricopa, CA
05.2023 - Current
  • Provided excellent patient support and care to patients and families.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.

Customer Service Representative

Hyundai Motors
Mesa, AZ
03.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Medical Technician

Caliche Senior Living
Casa Grande, AZ
07.2020 - 03.2022
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Monitored medical supply inventory to ensure consistent availability of critical items.

BHT

Arizona MENTOR
Phoenix, AZ
03.2018 - 05.2020
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.

Customer Service Representative

Aaa Medical Solutions
Moreno Valley, CA
01.2014 - 02.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Valley View High School
Moreno Valley, CA

Skills

  • Housekeeping Skills
  • Incident Reporting
  • Conflict De-Escalation
  • Skill-Building Exercises

Timeline

BHT

Behavioral Health Network Inc.
05.2023 - Current

Customer Service Representative

Hyundai Motors
03.2022 - 05.2023

Medical Technician

Caliche Senior Living
07.2020 - 03.2022

BHT

Arizona MENTOR
03.2018 - 05.2020

Customer Service Representative

Aaa Medical Solutions
01.2014 - 02.2017

Valley View High School
Laura Blackburn