Laura Blanco
Brownsville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking professional offers abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments.
Overview
7
7
years of professional experience
Work History
Specialized Escalation Unit
Maximus/HHSC
Edinburg, Texas
10.2022 - Current
- Maintained accurate records of customer interactions for future reference.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Resolved customer complaints or answered customers' questions.
Receptionist
Valley Day and Night Clinic
Brownsville, TX
01.2021 - 10.2024
- Prepared welcome packages for new hires.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Supervisory Administrative Specialist
Dr.Jorge Dominguez
Brownsville, Texas
01.2018 - 01.2021
- Trained new employees on company policies and procedures related to their roles.
- Conducted regular staff meetings to discuss progress and address any issues or concerns.
- Managed all incoming calls and correspondence from outside sources in a timely manner.
- Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
- Resolved conflicts between staff members when needed.
- Processed invoices for payment in a timely manner according to company policy.
- Developed and maintained effective filing systems.
- Monitored office supplies inventory and placed orders as needed.
- Supervised a team of 10 administrative assistants, providing guidance and direction on daily tasks.
Supervisory Administrative Specialist
A Better Choice Preschool
Brownsville, TX
08.2017 - 01.2018
- Trained new employees on company policies and procedures related to their roles.
- Conducted regular staff meetings to discuss progress and address any issues or concerns.
- Compiled monthly activity reports based on data collected from various sources.
- Processed invoices for payment in a timely manner according to company policy.
- Organized special events for the department such as conferences, workshops, seminars and training sessions.
- Monitored office supplies inventory and placed orders as needed.
- Supervised a team of 10 administrative assistants, providing guidance and direction on daily tasks.
- Developed administrative team to support corporate growth and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Ace
BrownsvilleSkills
- Progress Monitoring
- Group and individual instruction
- Deadline-oriented
- Database Administration
- Document Management
- Office Management
- Data retrieval systems
- Office Equipment Maintenance
- Call handling
- Mail handling
- Supply Management
- Supply oversight
Languages
English
Professional
Spanish
Professional
Accomplishments
- customer service recognition
Timeline
Specialized Escalation Unit
Maximus/HHSC
10.2022 - Current
Receptionist
Valley Day and Night Clinic
01.2021 - 10.2024
Supervisory Administrative Specialist
Dr.Jorge Dominguez
01.2018 - 01.2021
Supervisory Administrative Specialist
A Better Choice Preschool
08.2017 - 01.2018
GED -
Ace
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