Laura Blaze
Berea
Summary
Proven leader with extensive experience in office management and client relations, notably at Bella Fiore Salon and Spa. Excels in staff management and business administration, enhancing operational efficiency and customer satisfaction. Demonstrates exceptional organizational and professional demeanor skills, achieving significant improvements in service delivery and workplace productivity.
Overview
9
9
years of professional experience
Work History
Receptionist/Client Service Coordinator
Tease Salon
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Salon Manager
Bella Fiore Salon And Spa
05.2021 - 11.2022
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Sales Manager
Rudy's Strudel And Bakery
10.2015 - 02.2020
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
Education
No Degree - Business Management
Polaris Career Center
Cleveland, OHJames Ford Rhodes High School
Cleveland, OH 06.1989
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Administrative Support
- Professional Demeanor
- Documentation And Reporting
- Office Management
- Tech-Savvy
- Staff Management
- Business Administration
Timeline
Receptionist/Client Service Coordinator
Tease Salon
11.2022 - Current
Salon Manager
Bella Fiore Salon And Spa
05.2021 - 11.2022
Sales Manager
Rudy's Strudel And Bakery
10.2015 - 02.2020
No Degree - Business Management
Polaris Career Center
James Ford Rhodes High School
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