Summary
Overview
Work History
Education
Skills
Timeline
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Laura Bledsoe

Knoxville,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Boutique Manager

Francesca's Collections
09.2023 - Current
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
  • Increased sales through effective visual merchandising and creative window displays.
  • Developed a loyal client base by building strong relationships and offering exceptional service.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.

Sales Associate

Colonial Jewelers
04.2019 - Current
  • Worked alongside retail representatives to boost sales by enhancing product presentations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills.
  • Entered customer interaction details in Client Book to track requests, document product's of interest and record visits.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending matching jewelry pieces, complementary to purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Store Manager

Justice Tween Brands
03.2002 - 04.2019
  • Started with the company as a brand representative and worked my way up, holding every management position till I reached Store manager.
  • During my time as a store manager I led my location to become a one-million-dollar store.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • I am committed to bring my best in a career and strive for a long-term position.
  • Ensuring excellent customer service.
  • Building brand loyalty, by collecting customers information for sales and event.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed opening and closing operations, register counts, paperwork, cleaning and filling the sales floor, bank deposits and change orders.
  • Striving for company credit card sales program sharing the benefits with each customer to build the brand and customer loyalty.
  • Payroll management, reviewing and auditing that all timecards are accurate.
  • Tracking for over and underspend daily to manage profit margin.
  • Hiring and training new and current associates, coaching in a positive manner to improve understanding and growth for associates.
  • Recruiting top talent, networking with other retails for succession planning and company growth.
  • Floor set planning and Visual management of product placement with clear vision of stores layout and needs.
  • Processing freight and setting per company standards.
  • Inventory preparation and execution.
  • Weekly and monthly audits to identify inconsistency and opportunities.
  • Completing reviews for associates and managers.
  • Loss prevention awareness and training.
  • Supply ordering and managing budget.
  • Scheduling each week with awareness of local events that could impacted the sales margin for increased sales, optimize staffing to meet business needs.
  • Processing damaged goods out of the system.
  • Fulfilling customer online orders that are pushed to store, packing and shipping daily.
  • Assisted with new store openings, from unloading truck, building the walls, sitting up the operations areas, processing the goods to fill the store.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Leadership
  • Visual merchandising
  • Scheduling to optimize sales
  • Recruiting and networking
  • Communication
  • Running one-million-dollar store
  • Auditing
  • Benefits
  • Budget
  • Business management
  • Coaching
  • Excellent customer service
  • Hiring
  • Inventory
  • Loss prevention
  • Merchandising
  • Payroll
  • Retail
  • Training
  • Sales Expertise
  • GIA(Gem Institute of America) Certification
  • DCA(Diamond Council of America) Certification
  • Social Media Management
  • Event Planning

Timeline

Boutique Manager

Francesca's Collections
09.2023 - Current

Sales Associate

Colonial Jewelers
04.2019 - Current

Store Manager

Justice Tween Brands
03.2002 - 04.2019

High School Diploma -

Penn Foster Career School

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Laura Bledsoe