Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Bohinc

Twinsburg,OH

Summary

Detail-oriented hospitality professional bringing demonstrated success in transforming challenges into client satisfaction. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Overview

20
20
years of professional experience

Work History

Personal Assistant to the Owner

UHNW Family/Larchmont Llc
2021.07 - 2024.07
  • Represented Principals and assets in respectful and confidential manner
  • Directed daily operations at all Principal residences from establishing service standards, consisting of property managers, housekeepers, gardeners, security, drivers and chefs
  • Managed and maintained busy and ever-changing calendar with constant communication and follow up including but not exclusive to Principal appointments, holidays/special occasions and travel
  • Ensured secondary residences were prepared for Principal's arrival
  • Traveled with Principal to secondary residences
  • Ensured daily checks, cleaning and stocking of all Principal residences completed
  • Created and managed all events and celebrations including set up, execution and tear down
  • Responsible for overseeing personal administrative affairs of Principals and their family by providing Executive Administrative support the Principals and the Estate Manager.

Director of Sales

Pinstripes
2018.01 - 2021.07
  • Booked $200,000 + in private events during the construction of Pinstripes
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
    Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Oversaw all sales activities carried out by team of 5 sales managers
  • Managed and exceeded set business targets
  • Built and maintained excellent lasting relationship with clients
  • Developed strategic outreach plans to build catering revenue
  • Collaborated with marketing teams to help sales campaigns reach target audiences.

Hospitality Manager

Multiple

Hospitality experience gained while holding management positions at Renaissance Hotel, Wyndham Hotel, Hyde Park Restaurant Group and Blue Canyon Kitchen & Tavern

  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across multiple departments.
  • Optimized staffing schedules and maximized productivity without compromising on service quality.
  • Oversaw day-to-day housekeeping operations of 491 room hotel with staff of 28 employees.

Education

Bachelor of Arts - Hospitality & Communications

Bowling Green State University
Bowling Green, OH

Skills

  • *Leadership, Training & Development
  • *Highly responsible, reliable with a 24/7 service mindset
  • *Self starting, pro active and extremely service oriented
  • *Exceptional interpersonal skills
  • *Multitasking and juggling multiple responsibilities
  • *Luxury Service Standards

Timeline

Personal Assistant to the Owner

UHNW Family/Larchmont Llc
2021.07 - 2024.07

Director of Sales

Pinstripes
2018.01 - 2021.07

Hospitality Manager

Multiple

Bachelor of Arts - Hospitality & Communications

Bowling Green State University
Laura Bohinc