Overview
Work History
Education
Timeline
Generic

Laura Bohn

Shoreham,NY

Overview

20
20
years of professional experience

Work History

Cat Care Attendant

The North Fork Animal Welfare League
07.2015 - Current
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Supported animal adoptions, matching pets with suitable families for successful rehoming.
  • Improved shelter cleanliness with thorough daily cleaning and maintenance routines.
  • Developed enrichment activities for animals, enhancing their mental and physical well-being.

Retail Greenhouse Cashier

Jim Stakey Greenhouses
05.2025 - 07.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced shopping experience, provided product information and location assistance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Seasonal.
  • Seasonal
  • Operated cash register to record transactions accurately and efficiently.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Seasonal.

Cashier

Mualla Egerlec Gage Heitner
09.2013 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

One Service Commercial Services and Security

Jim O'Neil
03.2016 - 08.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines. This was a temporary evening job cleaning 3 centers for the developmentally disabled.

Commercial Lines CSR

Brisotti and Silkworth Insurance
05.2005 - 04.2013
  • Streamlined workflow for increased efficiency with thorough documentation of all communication.
  • Coordinated closely with other departments such as claims, underwriting, billing, and risk management as needed for optimal customer service delivery.
  • Negotiated favorable coverage terms with carriers on behalf of clients, resulting in cost savings and improved protection.
  • Proactively identified potential issues within client accounts, working with relevant parties to address concerns and maintain positive relationships.
  • Managed a diverse portfolio of commercial clients, ensuring personalized service and attention to individual needs.
  • Enhanced client satisfaction by providing timely and accurate policy information.
  • Ensured compliance with industry standards by consistently adhering to established guidelines when processing endorsements.
  • Improved renewal retention rates through proactive communication and relationship building with clients.
  • Collaborated with sales team to onboard new clients, smoothly transitioning them into the agency''s processes.
  • Increased client referrals through exceptional service delivery and positive working relationships with existing customers.
  • Conducted comprehensive policy reviews for accuracy, identifying potential gaps in coverage or opportunities for improvement.
  • Developed strong professional relationships with carrier representatives through regular communication and collaboration on various client matters.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Upon being hired , my duties were of a receptionist front desk variety, obtained a commercial license , and became a CSR servicing existing clients and assisting with the placement of new business.
  • Agency sold to a local broker in 2014.

Education

Southold Union Free School
Southold, NY

Timeline

Retail Greenhouse Cashier

Jim Stakey Greenhouses
05.2025 - 07.2025

One Service Commercial Services and Security

Jim O'Neil
03.2016 - 08.2016

Cat Care Attendant

The North Fork Animal Welfare League
07.2015 - Current

Cashier

Mualla Egerlec Gage Heitner
09.2013 - 05.2025

Commercial Lines CSR

Brisotti and Silkworth Insurance
05.2005 - 04.2013

Southold Union Free School

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