Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Laura Bollenbacher

Branford,CT

Summary

Enthusiastic, detail-oriented, and proactive administrative professional with a strong background in computer operations and office environments. Self-starter skilled in typing, data entry, and customer service who thrives when facing new challenges and opportunities. Quick-learning and dependable team player dedicated to completing tasks accurately and efficiently.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

NECS, Inc.
11.2022 - Current
  • Greet and assist clients, visitors, and workplace personnel.
  • Answer incoming calls and emails, accurately and efficiently collecting all relevant information, and routing it to the proper destination.
  • Utilize computer and other various forms of technology to communicate internal and external issues and inquiries, providing timely follow-up as needed.
  • Verify active customer account status, contact lists, and support history using internal ticketing and information program
  • Perform data entry, filing, record-keeping, and any additional tasks directed by management to support office operations.
  • Coordinate meetings and conference room bookings while managing visitor sign-in and access control, ensuring a safe and secure environment.
  • Handle sensitive information with discretion, maintaining necessary confidentiality and fostering positive customer relations.
  • Assist with onboarding, orientation, and instruction processes for new employees.

25U Signal Support Systems Specialist

US Army Reserves
06.2016 - Current
  • Attend monthly battle assemblies and training exercises to remain up-to-date with Army readiness standards.
  • Operate and maintain various types of communication equipment, including radios, computers, and satellite systems.
  • Collaborate with team members to create and facilitate local communication networks for unit-wide communication and military movements.
  • Perform preventative checks and maintenance on assigned equipment, identifying potential areas of technical faults and replacing necessary equipment.
  • Troubleshoot equipment and system failures, utilizing technical manuals and annotating adjustments on proper documentation.
  • Serve as the communications subject matter expert while assigned to an vertical engineer unit, conducting monthly blocks of instruction to significantly increase unit knowledge of communication equipment.

Staff Sales Associate & Range Safety Officer

Keystone Shooting Center
11.2018 - 08.2022
  • Greeted customers, offering firearm purchasing information and guidance based on the individual's needs and preferences.
  • Conducted firearm sales in accordance with state and federal laws.
  • Accurately prepared and processed digital and written paperwork for firearm sales by correctly inputting purchaser data, verifying serial numbers, and completing financial transactions.
  • Established and maintained filing system for firearm sale paperwork.
  • Utilized proper cash handling practices and conducted detailed monthly firearm inventory checks.
  • Advised customers on proper safety procedures for shooting firearms, clearing firearms, and correcting technical issues.


42A Human Resources Specialist

US Army Reserves Deployment
12.2020 - 11.2021
  • Handled all administrative tasks for a vertical engineer unit, including completing and submitting all documentation to facilitate unit movement from the U.S. to Africa and back, documentation to begin paying service members after arriving in Africa, and documentation confirming other relevant HR selections.
  • Managed and maintained personnel records and files for 85 service members, adhering to strict accuracy, confidentiality, and privacy standards.
  • Instructed and assisted service members on the proper procedures for completing complex promotion board packets, resulting in numerous overseas promotions.
  • Served as the primary point of contact for the vertical engineer unit and the main communication channel between the engineers and other military entities on the base.
  • Successfully cross-trained with the engineers, achieving proficiency in basic construction procedures and operating various types of heavy equipment.

Stylist

Sport Clips, Monroeville
01.2018 - 11.2018
  • Developed and maintained relationships with clients as a licensed Cosmetologist, which led to consistent repeat business.
  • Enhanced client satisfaction by inputting detailed service notes into the computer for future reference at the end of each session.
  • Fostered a positive work atmosphere by supporting and assisting coworkers and arriving early for scheduled shifts.
  • Educated clients on proper styling products, tools, and techniques to best meet their needs.
  • Exemplified proper money-handling techniques when completing service and product transactions with customers.



Education

Criminal Justice: Homeland Security -

Liberty University
01.2024

Skills

  • Organization skills
  • Typing Speed
  • Office Administration
  • Telephone skills
  • Data Entry
  • File Management

Certification

  • Fort Gordon, Georgia, Signal Systems Support Specialist (25U), 01/01/17, 05/01/17, Completed Advanced Individual Training with honors for the U.S. Army.
  • Fort Jackson, South Carolina, Basic Combat Training, 10/01/16, 12/01/16, Completed U.S. Army basic combat training.
  • Northern Westmoreland Career & Technology Center, New Kensington, Cosmetologist License, 09/01/14, 06/01/16, Completed training to test my abilities in the State Boards Licensing Exam and received my Cosmetologist License., 2026, biennially

Additional Information

Possesses a Secret security clearance, to be renewed in 2034.

Timeline

Receptionist

NECS, Inc.
11.2022 - Current

42A Human Resources Specialist

US Army Reserves Deployment
12.2020 - 11.2021

Staff Sales Associate & Range Safety Officer

Keystone Shooting Center
11.2018 - 08.2022

Stylist

Sport Clips, Monroeville
01.2018 - 11.2018

25U Signal Support Systems Specialist

US Army Reserves
06.2016 - Current

Criminal Justice: Homeland Security -

Liberty University

Similar Profiles

CREATE PROFILE
Laura Bollenbacher