Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Laura Bonnoitt

Laura Bonnoitt

UX Researcher
Cincinnati,OH

Summary

I am a UX Researcher who focuses on qualitative research methods. My goal is to improve the customer's experience with a company's product, website, or service so that they have a better experience and a positive association with the company. I love creating safe places for people to express ideas and listen to feedback.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

UX Researcher

Freelance
Cincinnati, OH
04.2022 - Current
  • Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
  • Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
  • Researched and proposed new solutions to make app more user-friendly.
  • Gathered participants nationwide with diversity in age and ability

Certified Yoga Instructor

Body Alive
Cincinnati, OH
06.2022 - 10.2022
  • Developed safe and effective exercise programs for class members.
  • Led up to 10 classes per week.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Kept studio area safe, organized and comfortable for students.
  • Retained knowledge of studio offerings, programs and pricing to promote brand and guide registration.
  • Stayed current with fitness trends and adjusted to needs and wants of class participants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve target results.

Elementary School Teacher

The Dunham School
Baton Rouge, LA
08.2008 - 05.2012
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Established open communication and positive relationships with students, parents, peers and administrative staff.
  • Coached, mentored and evaluated student teachers for progress against program objectives.
  • Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.

Education

Bachelor of Science - Elementary Education

Louisiana State University And A&M College
Baton Rouge, LA
08.2004 - 05.2008

Certificate - UX Research

Coursera
04.2022 - 10.2022

Skills

    User Data Collection

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Timeline

Certified Yoga Instructor

Body Alive
06.2022 - 10.2022

UX Researcher

Freelance
04.2022 - Current

Certificate - UX Research

Coursera
04.2022 - 10.2022

Elementary School Teacher

The Dunham School
08.2008 - 05.2012

Bachelor of Science - Elementary Education

Louisiana State University And A&M College
08.2004 - 05.2008
Laura BonnoittUX Researcher