Summary
Overview
Work History
Education
Skills
Timeline
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Laura Borges

Wailuku,HI

Summary

Dynamic professional with a proven track record in customer service and transportation, highlighted by a commendable tenure at Hawaiian Airlines. Excelled in passenger assistance and safety, showcasing effective communication and safe driving skills. Renowned for enhancing guest relations and operational efficiency, consistently exceeding employer expectations without specific numerical quantification. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.

Overview

39
39
years of professional experience

Work History

Bus Operator

Oahu Transit Services
Honolulu, HI
06.1994 - 06.2022
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Hotel Reservationist

Hyatt Regency Waikiki Beach Resort And Spa
Honolulu, HI
04.1987 - 11.1993
  • Answering calls, emails, and online messages
  • Taking reservations for rooms, including group reservations
  • Confirming group reservations
  • Answering questions about the hotel, local area, and amenities
  • Posting prepayments and billing no-shows


Customer Service Representative

Hawaiian Airlines
Honolulu, HI
02.1984 - 01.1987
  • Assist passengers with check in, including self serve and assisted with bags
  • Verify travel documents and provide boarding passes
  • Answer questions about flight times, services, air craft, weather and delays
  • Provide information about luggage restrictions
  • Weigh baggage and collect excess weight charges
  • Provide assistance to passengers with hearing or speech disabilities
  • Provide assistance to passengers with disabilities
  • Patience with a smile

Flight Attendant

Worldwide Airlines
Chicago, IL
01.1983 - 01.1984
  • Greeting passengers upon their boarding. Making sure all are safe and comfortable
  • Demonstrate the use of emergency equipment and location of exit doors
  • Provide additional assistance to passengers with special needs
  • Administer first aid and medical care if required, in the case of an emergency
  • Service food and beverages

Education

Associate of Applied Science - Office

Windward Community College
Kaneohe, HI
08-1975

Skills

  • Clean driving record
  • Vehicle inspection
  • Defensive driving
  • Luggage assistance

  • Effective communication skills
  • Safe driving skills
  • Customer relations skills
  • Passenger assistance

Timeline

Bus Operator

Oahu Transit Services
06.1994 - 06.2022

Hotel Reservationist

Hyatt Regency Waikiki Beach Resort And Spa
04.1987 - 11.1993

Customer Service Representative

Hawaiian Airlines
02.1984 - 01.1987

Flight Attendant

Worldwide Airlines
01.1983 - 01.1984

Associate of Applied Science - Office

Windward Community College
Laura Borges